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News : Thunderhead Named A CRM Watchlist 2020 Winner with Distinction

#contactcenterworld, @thunderheadone

London, UK, Feb. 13, 2020 -- Thunderhead, a global providerr in enterprise technology for customer engagement and journey orchestration, announced that it has been named as a Winner with Distinction in the CRM Watchlist for 2020. Thunderhead are one of only three brands commended with ‘Distinction’ status, along with Salesforce and Microsoft. The award, now in its 15th year, highlights companies making a significant impact in customer-facing technology and is conducted by CRM analyst and thought leader Paul Greenberg, Managing Principal of The 56 Group, and author of CRM At The Speed of Light and The Commonwealth of Self Interest.

In the announcement, Thunderhead's AI-powered ONE platform receives the highest scoring for technology and for privacy, a testament to Thunderhead’s clean-sheet thinking and pioneering built-for-purpose solution.

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Paul Greenberg emphasizes that the Watchlist is a market impact award, and that winners must be "a complete company that has been doing this long enough to have established a rhythm." He notes that a winning company "has to be well-rounded: it has financial stability, solid management, excellent products and services, superb culture, and a strong partner ecosystem to help sustain its efforts" with "a clear vision and mission and also clear-cut strategies for outreach to get external forces - customers, analysts, journalists, prospects, influencers, etc. – engaged."

Glen Manchester, CEO at Thunderhead, commented, "We’re thrilled to be named as a Watchlist Winner for 2020. The Watchlist is a significant landscape review of companies making the most impact in customer-facing technologies, and we’re especially honoured this year to be a Winner with Distinction. As the market pioneer and leader in journey orchestration technology, we couldn’t agree more with Paul Greenberg’s statement that ‘CX and customer engagement are now standard to the thinking of companies’.

The core CRM technology markets - Marketing, Sales, Service and Commerce - are at a point of strategic inflection, brought about by the Customer Engagement paradigm, which is redefining not only the way in which brands acquire and service their customers, but the very process of value creation and growth in the digital economy. This requires a new generation of enterprise technology for which Thunderhead is the pioneering leader, which is why it’s so gratifying to recognized by the Watchlist with Distinction. Meanwhile, we’ve been busy developing the next level of AI-driven journey-based customer intelligence, and there will be more on that in the coming weeks."

#contactcenterworld, @thunderheadone

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.globenewswire.com


About Thunderhead:
Company LogoCustomers don’t talk to you because they like you, they talk to you because they need something; they need it now and on the platform that suits them. At Thunderhead we join up web, mobile, high street and contact centre customer experiences, connecting them with your existing CRM system giving you a multi-dimensional view of your customers. Our intuitive ONE Engagement Hub allows you to act on the right customer need at the right time. For the first time, customer relationships can be effectively managed at scale.
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Today's Tip of the Day - Crazy But True!

Read today's tip or listen to it on podcast.

Published: Friday, February 14, 2020

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2021 Buyers Guide Help Desk Software

 
1.) 
eGain Corporation

eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.

2.) 
Happitu

Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

Try it free for 45 days!

3.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.

4.) 
Nuxiba Technologies

CenterWare
Nuxiba's Help Desk Software is ideal for delivering top-level contact help desk services. It not only tailors to your existing technology resources but also allows you to set staff priorities that forward clients to the most knowledgeable agents.

Give personalized assistance, and analyze performance with our real-time monitoring, recording, and reports. Integrate Salesforce or VTiger CRM systems, be TCPA compliant, protect your cardholder's data during calls, and more!

Request a quote or demo today and start the journey to increase your first-contact resolution percentages in less than three months!

5.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.

6.) 
Teckinfo Solutions Pvt. Ltd.

ActivDesk Help Desk Software
ActivDesk Help Desk Software is an intelligent ticketing software for multi- channel customer interaction & engagement. It streamlines the entire ticket management process. With its SLA & escalation management, it enables your help desk to deliver enriching customer experience.
 

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