News : Thunderhead Sells Smart Communications Division to Accel-KKR
London, UK, Sept 12, 2016 -- Thunderhead announced that its Smart Communications division, a cloud solution for customer and business communications, has been acquired by private equity firm Accel-KKR. This will enable Thunderhead to focus exclusively on its cloud technology for the rapidly growing customer engagement market, the ONE Engagement Hub.
Smart Communications will now operate as an independent entity, led by the existing management team and backed by Accel-KKR.
Thunderhead will continue under the leadership of CEO and founder Glen Manchester, concentrating on its ONE Engagement Hub solution, a transformational new technology for customer engagement.
Glen Manchester, CEO and founder of Thunderhead, commented, "At Thunderhead, innovation has always been our inspiration and I’m extremely proud of what we have achieved. The Smart Communications team – with the backing and investment of Accel-KKR – will continue to take that business from strength to strength.
"Building on this success, we will now focus on our pioneering SaaS solution for customer engagement, the ONE Engagement Hub."
Posted by Veronica Silva Cusi, news correspondent
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About Smart Communications:
Responsible in providing Operational and Technical support to all Sales Channel. Aligns with different departments on a specific system project requirement. Handles resetting of resellers password via CSP front end tool and is in charge of validation and creation of CSP-RS access for Sales personnel Handles set-up of CTI request for Smart I- help and is in charge of validating escalations logged by sales personnel via the front end tool Also handles the approval matrix set up of Inventory STO, STR, IBT, INTRA, ADJS access for sales personnel.
Published: Tuesday, September 13, 2016