News : Thunderhead’s ONE Engagement Hub Launches ‘Audiences’ Capability
London, UK, July, 2017 -- Thunderhead, a provider in enterprise technology for customer engagement, unveils its Audiences feature. Thunderhead’s ONE Engagement Hub is a cloud-based customer engagement platform that surfaces customer insight and journey behaviour. It enables enterprises across all industry sectors to understand their customers, providing real-time analytics and in-the-moment decisioning allowing brands to have continuous and relevant conversations across all online and offline customer touchpoints.
Audiences is the latest innovative feature to be added to Thunderhead’s ONE Engagement Hub building on ONE’s unique ability to understand the customer journey and discover patterns of customer behaviour.
Sponsor message - content continues below this message
2020 '15th annual' Global Contact Center World Awards NOW OPEN!
Enter your Center, Strategy, Technology Innovation, People and more into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 50 nations and compete for the most prestigious awards out there!
Content continues ….
Additionally in this release, Thunderhead have added even more functionality to the mobile capabilities of ONE and made enhancements that make it easier to deliver insight directly into business intelligence solutions.
Jonathan Newman, VP, Chief Digital Officer at Office Depot Europe commented "Thunderhead’s ONE Engagement Hub truly allows us to effortlessly engage with our customers. What’s impressed us is the speed of deployment and ease of use of the platform. This release demonstrates the constant innovation we’ve come to expect from Thunderhead. The new Audiences feature has been well received in the team as it paves the way for increased actionability in journey analytics and is a great addition to their unique solution for customer engagement."
Chief Product Officer, Ray Gerber commented, "This latest release is a testament to our customer engagement vision and our philosophy of the customer-managed journey. While ONE provides powerful journey analytics, our vision is all about speed and actionability. Yes, brands need to listen and understand their customers but also be empowered by technology to quickly take action from valuable insight and deliver value to the customer throughout their journey. ONE allows forward-thinking brands to build a Customer Operating System™ that helps them build stronger and more valuable relationships with their customers and truly look beyond the journey map to real-time journey insight, actionability and next generation decisioning."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Deploying Speech Recognition
More Editorial From Thunderhead
Customers don’t talk to you because they like you, they talk to you because they need something; they need it now and on the platform that suits them. At Thunderhead we join up web, mobile, high street and contact centre customer experiences, connecting them with your existing CRM system giving you a multi-dimensional view of your customers. Our intuitive ONE Engagement Hub allows you to act on the right customer need at the right time. For the first time, customer relationships can be effectively managed at scale.
Published: Monday, July 24, 2017
2020 Buyers Guide Customer Experience (CX)
Cross CRM is powered by Customer-Square,french firm specializing in customer-relationship and contact centers, since 2008 we help companies with a large customer capital to maintain, and develop.
Originally for our own needs, the CRM analytics services and Quality Monitoring provided by Customer-Square, we began to put CROSS-CRM.COM on the market in 2013.
CROSS-CRM manages daily interconnection with your CRM tools to centralize data and analyse CX on all channels, and is able to provide deep analytics insights.
The platform also provides Quality Monitoring, Speech Analytics and Survey tools to get a 360 view of your customer interactions.
We ended this features list in 2008 by add...
|10.)||Premier Business Audio|
Premier CX enables clients to optimise the way they interact with customers. We create great customer experiences over the phone, online, via email, video, text or live-chat. Our award-winning, strategic approach streamlines communication, creating a seamless and positive experience that is creative, clear and on-brand. Our work has a direct, tangible impact on contact centre activity: driving sales and reducing overheads.
From IVR design to In-Queue & On-Hold audio, Premier CX helps to maximise the opportunity for upsell and cross sell via targeted messaging. Contact centre agent training ensures consistency for a great experience with every call.
Our in-house video production experti...
PH: +44 (0) 345 0711 359