News : Thurso Call Centre Workers to Become BT Staff
Thurso, Scotland, June 8, 2017 -- Three quarters of the workforce at BT’s most northerly call centre, in Thurso, are to be given permanent jobs with the telecoms provider.
The company said the staff contracts were a reward for 120 workers who have been employed at the Caithness facility for more than two years through the Manpower recruitment agency.
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Kaye MacDonald, BT customer service director, said: "We’re rewarding our longest-serving people with permanent BT jobs, in recognition of all their hard work over the years.
"BT Business and Public Sector has a virtual team working in the newly refurbished contact centre. The team of specialists offer a very high level of customer experience for global, major, public sector and business customers who have an incident impacting their service. The contact centre owns the incident offering full end to end ownership."
She added: "We have a highly-engaged team at Thurso with the drive and experience that our customers rely on, and this latest commitment follows a significant recent investment in our site facilities and systems."
Posted by Veronica Silva Cusi, news correspondent
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