News : Tickets.com Delivers Winning Customer Service and Support
Santa Clara, CA 13 October, 2014 -- NComputing, a provider in client virtualisation solutions, announces that Tickets.com selected the NComputing N-series thin client solutionto deliver customer service and support for the event ticketing source. Tickets.com has invested in virtualisation solutions, including NComputing N-series and Citrix XenDesktop, to improve inefficiencies in system performance and configurations, PC patching and maintenance and PCI compliance.
"After an extensive analysis across thin client options to work with our Citrix environment, NComputing is our partner of choice," said Joe Choti, president and CEO of Tickets.com. "The NComputing N-series exceeded all of our requirements, and today we have a valuable partner whose thin clients technology and also personnel play a key role as we build and maintain reliable ticketing technology for our venue partners and their customers."
The demands of high-volume online ticket sales are complex, and Tickets.com sought out a solution to replace a fleet of aging PCs, which required frequent maintenance interruptions for installing new patches, updates and maintaining PCI compliance. Consultants from MTM Technologiesdetermined that Citrix's tight integration with USB ports would support the company's ticket printing requirements. NComputing N-series thin clients were a natural fit because they are purpose-built for Citrix virtualisation environments.
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NComputing is a desktop virtualization company that manufactures hardware and software to create virtual desktops which enable multiple users to simultaneously share a single operating system instance.
Tickets.com is a global company selling tickets for events, based in Costa Mesa, California.
Published: Wednesday, October 15, 2014