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News : Tikal Center Appoints AT Innovations as its Distributor in Vietnam

#contactcenterworld

Petach Tikva, Israel  June 23, 2020 -- Tikal Center, a developer of business communications technologies for intelligent call center operations and services, announced that the company has signed an agreement with AT Innovations for the distribution of its Tikal Call Center solution and its soon-to-be released self-service SOHO offering in Vietnam.

AT Innovations is currently recruiting a network of sales channel partners, including resellers, managed service providers and system integration firms, throughout Vietnam.

"We see strong potential for the Tikal Call Center in Vietnam, especially for enterprises that are looking to modernize their call center operations and replace their outdated legacy systems, as well for Tikal’s upcoming self-service SOHO solution, which will address the growing requirements of the large SME segment in our country," explained Le Anh Tuan, Managing Director at AT Innovations. "Tikal offers important value with its advanced capabilities and flexible deployment options at a price point that we expect will attract significant traction in Vietnam."

"Vietnam and its economy are growing rapidly and our strategic relationship with AT Innovations will provide us with wide access to the attractive market opportunities for our call center solutions in the country," said Doron Dovrat, CEO of Tikal Center. "We have already completed full knowledge transfer to AT Innovations’ team, which along with the fact that our Cloud-based call center solutions are easy to install and configure, will enable customers in Vietnam to receive excellent local support."

Tikal also reports that the company has added additional sales channel and go-to-market partners in Thailand, the Philippines and Tanzania.

#contactcenterworld


About Tikal Center:
Company LogoTikal Center and its innovative business communications technologies are powering intelligent call center operations and services of all customer types and sizes around the world. The company’s Tikal Call Center is a single, unified platform that includes a full feature set for inbound, outbound and blended operations with advanced AI-driven features, reporting and management controls. The modern architecture of the Tikal Call Center allows for flexible integration with external applications and facilitates rapid deployment in any Cloud environment or on premise scenario.
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Today's Tip of the Day - Answering Customers’ Questions

Read today's tip or listen to it on podcast.

Published: Thursday, June 25, 2020

Printer Friendly Version Printer friendly version

2020 Buyers Guide Recording

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Geomant

Microsoft Teams Cloud Recording Service
Geomant offers a fully managed recording service for those organisations who need to address compliance or quality management while working on Teams. The Service utilises Verint’s market leading recording technology and is hosted by Geomant in Microsoft Azure. Our managed service approach is unique in that it allows organisations to benefit from advanced recording features, all while being free from any technical infrastructure or maintenance requirements that come with a traditional on-premises set up.
PH: 01789 387900

3.) 
Lieber & Associates

Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.
PH: +1-773-325-0608

4.) 
OrecX

Oreka TR
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.
PH: 3109672003

5.) 
PCS Software

PCS GD
Call recording solution fully integrate to all main pbx solutions.
PH: +55 11 3075-2933
 

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