News : Timescale for Dundee 999 Call Takeover Announced
Dundee, Scotland, May 19, 2016 -- Under Police Scotland plans, command and control operations from Aberdeen and Inverness will be moved to Dundee.
Granite City calls won’t be centralised until October, but Dundee staff will take over for Inverness by June 6.
Currently 11 staff in Dundee are being trained in Aberdeen to familiarise themselves with the area, and they will be joined by six staff from the north as part of the merge.
Superintendent Andy McDowell revealed the timescale at a meeting of Aberdeen City Council’s infrastructure committee earlier this week.
Concerns were raised by councillors about how Dundee staff would cope with local place names.
Councillor Gordon Graham added: "We know the SNP government has no interest in saving Aberdeen control room, but they must intervene and at the very least make sure that procedures that are in place once they have closed it are safe."
But SNP councillor Alex Nicoll said the move was "positive".
The former police officer said: "Technology has moved on so much that there are real economies of scale benefits from having a smaller number of centres.
GO FOR GOLD AND REPRESENT YOUR NATION!
The 2018 13th annual Top Ranking Performers Global Awards are open until 31st Dec 2017
Awards for all levels of staff and a fantastic range of corporate awards for contact centers! Click on the banner for details!
"We don’t need 20 centres around the country these days, or 20 forces for that matter.
"I do think people look to the past with a sort of rose tinted glasses, lots of people think there were some halcyon days but I’m not sure they actually existed."
999 and 101 calls from the north and north-east will be passed to staff in Dundee who will coordinate with local officers on the ground.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Best Agent Award
More Editorial From Police Scotland
About Police Scotland:
The Police Service of Scotland is the primary police service of Scotland. It was formed in 2013 with the merger of all eight territorial police forces in Scotland and the specialist services of the Scottish Police Services Authority, including the Scottish Crime and Drug Enforcement Agency. Although not formally absorbing it, the merger also resulted in the winding down of the Association of Chief Police Officers in Scotland.
Published: Friday, May 20, 2016
|Horizon Contact Centers|
Horizon is an on demand international Contact Center and (BPO) Company.
|Blue Ocean Contact Centers|
We thrive on delivering critical customer service solutions that go beyond transactional interactions. As such, our goal is to enhance lifetime customer value, providing support that is a reflection o...
For over 30 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing s...