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News : Tioga County 9-1-1 ECC Celebrates 40 Years of Answering Calls

#contactcenterworld

Wellsboro, PA, USA, Nov, 2019 -- The Tioga County 9-1-1 Emergency Communications Center celebrated 40 years of answering emergency calls and 30 years answering calls to the number 911 during an open house Thursday, Oct. 24.

The David R. Cohick 911 Emergency Communications Center located at 99 William Farrell Drive here boasts 16 telecommunicators who rotate shifts to provide 24-hour coverage for Tioga and Potter counties.

The center, which began operation in 2015, is able to assist callers with stations that include 10 computer monitors that can trace calls, provide video coverage from cameras located on cell towers, and send and call emergency personnel. When individuals call the 911 Emergency Communications Center they are talking with a member of the current telecommunication staff, which has a combined 163 years of experience answering emergency calls.

At Thursday’s open house, state Rep. Clint Owlett and commissioners Mark Hamilton, Roger Bunn and Erick Coolidge attended and spoke of the the emergency centers service to the community.


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Director David Cohick and members of the emergency staff led tours of the facility at the open house during which they explained the history and changes to emergency response.

Benton Best, Emergency Management Coordinator was recognized for his service and congratulated on his new endeavor in California. Best will work in governor Gavin Newsom’s office of emergency services.

"I will be creating a new unit on behalf of governor Gavin Newsom to provide technical assistance from the state to help the counties plan to include access and functional needs: people with disabilities, elderly and children. After the campfire in Paradise they learned that the 85 people that died all had access and functional needs. So, they are looking at ways they can include them more in the planning process," Best said.

Though Best is leaving Tioga County emergency services, he was grateful for the opportunities this area provided.

"This area is where is started my career in public safety so I will be eternally grateful for the opportunities I have had here. I started as a volunteer firefighter, became a 9-1-1 operator and then left for a while and came back as the emergency management coordinator. I have had the opportunity to see a couple different levels. It’s bitter sweet to leave. It’s a neat opportunity in California, but I will miss the folks that work here," Best said.

Attendees were treated to a helicopter landing and had the opportunity to tour the emergency response vehicle.

Pilot Pat Baker served in the U.S. Army for 23 years before retiring.

"I retired in 2018 and started looking around at what I was qualified to do and what I wanted to do and what would be a rewarding thing to do. I’m from Harrison Valley. So this is like flying for the people in my hometown. It’s cool to land and see somebody that I saw at the Dandy. It’s fun," Pat said.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: http://www.tiogapublishing.com/


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Published: Monday, November 4, 2019

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2023 Buyers Guide Customer Relationship Management

 
1.) 
Academy Call Center

Tele-Sales and International Call Center
With the KRK Academy Call Center, it is not just to answer your incoming calls;
Social media management
online help
WhatsApp reply
outbound call services
Voice response systems
Call center software solutions
Voip services
Social Media Ads, Google ADS Ads, SEO, Website setup
Reporting services for your company
You can do things like.

2.) 
Alliance Infotech Pvt Ltd

alliance Infotech (P) Ltd. is an ISO 9001:2008 certified company and OEM having more than a decade of experience in CRM and Computer Telephony (CT) software solutions. Our CT products are sold in Telecom, Police, Media, Bank, Corporate, Defense and Contact-Centers. We have established technical relationship with leading component providers as a Digium Select partner, Sangoma, Microsoft Certified Partner and Dialogic amongst others.

3.) 
Alycom Business Solutions

CRM Solutions, Digital Marketing, Business Management Consultancy, HubSpot CRM, SugarCRM, Goldmine CRM
Since 2000, we help businesses to grow and increase revenues. We are a certified CRM solutions provider and digital marketing agency that align and automate your marketing and sales efforts to connect with ideal customers and make customers for life.

We strive every day to learn, improve, and grow in our ability to bring practical, efficient, state of the art, and affordable solutions for our customers. We use latest technologies to improve your business's marketing, sales, and customer relationship management.

We are looking forward to serving you with our knowledge, expertise, and experience, so you and your team may benefit by closing more sales, providing exceptional service to and retaining customers for life.

4.) 
Cloudyflex

Zoho CRM Suite
Zoho CRM is a world leading cloud based customer relationship management suite covering all CRM functionalities a modern company needs :
- Multi Channel Lead Management
- Sales Force Automation
- Quotation & Order Management
- Full 'Lead to Order' process
- After Sales Services
- Social Media Management
- Mass E-mailing & Marketing Automation

& several other capabilities

5.) 
Commence Corporation

Commence CRM
Comprehensive solution for automating sales, marketing, customer service ticketing and project management.

6.) 
eGain Corporation

eGain Solve™
eGain Solve™ is the industry’s leading cloud solution for omnichannel customer service and engagement. As the industry’s only unified customer engagement and knowledge management software suite, eGain Solve helps businesses design and deliver smart, connected customer journeys across social, mobile, web, and contact centers. The suite consists of modular, best-of-breed applications built on a unique customer engagement hub platform, eGain CEH™ Platform, that combines 360-degree customer context, intelligent process guidance, and actionable knowledge to enhance every customer interaction. The web-services-based architecture of the platform enables rapid innovation and extension of customer engagement capabilities.

7.) 
FinCRM

FinCRM - CRM Software
FinCRM holds expertise in providing Customer Relationship Management (CRM) software and Full Stack Office Management solutions. The company possesses prowess in developing tailored CRM software solutions with integration of advanced features to empower your workforce and lead to the pathway of lucrative business opportunities. It also offers CRM integrated Office Management Software to streamline your internal operations, improve marketing proficiency, and upsurge productivity.

FinCRM is developed to serve several industries, including insurance, bank, NBFC, education, e-commerce, auto dealership, and more. The software is developed in such a way that any industry player can customize it...
(read more)

8.) 
MFE International

Creatio(formerly bpm'online) Process-driven unified CRM
Unified Marketing, Sales, Service CRM built on a business process management (BPM) platform. Award winning CRM .Recognised by Gartner, Forrester, OVUM, Nucleus research as leading marketing automation, sales automation, customer engagement, business process automation and dynamic case management software.
A new process-driven CRM and not the traditional CRM type.

9.) 
NetHunt CRM

NetHunt CRM
NetHunt CRM blends entirely with Gmail, placing the full-featured CRM right next to your emails. Everything you need is now available in Gmail inbox: customer profiles, deals and opportunities, data filters and views, team collaboration, email tracking, bulk email campaigns, and much more! Simple setup process, intuitive UI, and personal guidance of customer success allow quick integration.

Core Functionality:
- one-click lead capturing;
- pipeline and deals stage management;
- unmatched integration with G Suite apps;
- integration with Linkedin and other apps via Zapier;
- automated contact sync;
- bulk email campaigns, open and clicks tracking;
- dashboard, performance reporting, and tasks;
- full customisation.

10.) 
Noetica

Synthesys™
A complete contact centre technology offering including a flexible and highly configurable CRM solution which can be multi-tenanted, relational and visually configured. CRM entities are fully embedded in a sophisticated dynamic call scripting drag & drop solution which allows for complex process flows and integration to external systems for the delivery of an integrated intelligent agent desktop solution. The solution can be integrated to telephony for both inbound and outbound using the Noetica Voice Platform which is a fully featured contact centre telephony platform.

11.) 
Notoriety Group

Customer Relationship Management
We Offer a great service level to outsourcers, our teams are focus to provide an added value to end clients and our partners.
we provide services with excellence. Our customer centricity is our secret to always deliver a great customer experience.
NOTORIETY is your power to grow and thrive

12.) 
Vads

Customer Relationship Management enables you to focus on your organization’s relationships with individual people – whether those are customers, service users, colleagues, or suppliers.

CRM is a hybrid business solution that can increase sales and marketing efficiency many other key customer relationship matters. CRM platform enables you to focus on your organization’s relationships with individual people – whether those are customers, service users, colleagues, or suppliers.

Benefits :
- Help to see 360 degrees of customer view perspective
- Analysis to measure performance and gain new target and business insight
- Tracking and scheduling are centralized in one database
- Help to stay abreast and stay close each other, increase productivity.

13.) 
TrendzAct

Trendzact CRM
Trendzact’s CRM case management platform specializes in contact engagement centers with complex workflows or integrations. Our features, full customization, scalability, native on-demand AI and flat-fee pricing sets us apart from the competition.
 

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