News : TMP Direct Institutes New Call Center Position
Mt. Olive, NJ, USA, Feb 8, 2016 -- TMP Direct, a U.S. multi-channel contact center provider, is pleased to announce the appointment of Thomas Christian to the newly created position of Contact Center Manager. In his new role, Mr. Christian will oversee daily Contact Center operations in the fast-growing organization.
"With the recent acquisition by SP Express, we’re now positioned to offer a level of service comparable to the big players in this space," says Mr. Christian. "I’m excited to be a part of it."
Operating on two continents, the SP Express and TMP Direct merger allows the company to provide a seamless, end-to-end customer experience from pre-sale to product delivery and customer care. Mr. Christian’s role will be to ensure the integrity and stability of operations of the contact center, to support global, exponential growth.
Mr. Christian brings ten years of managing experience, plus internal expertise having served as TMP Direct’s Training Manager for the last three years.
"Tom brings the right mix of new ideas and solid experience to this position," says Mary Ann Kerr, Senior VP of Operations. "We’re thrilled to have him in this new role."
Posted by Veronica Silva Cusi, news correspondent
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About TMP Direct:
TMP Direct is a service provider with specialities in Customer Retention and Customer Acquisition supported by Inbound and Outbound Contact Center Services, Fulfilment Services, POS Distribution Services, and Internet based services. We've been in the business more than 20 years. Located in the United States, we have call centers in Mount Olive, New Jersey & Milwaukee, Wisconsin TMP Direct is a member of the DMA (Direct Marketing Association) and SOCAP (Society of Consumer Affairs Professionals).
Published: Friday, February 12, 2016