News : TMP Direct Provides Ainsworth Pet Nutrition Customer Experience Solutions
Mt. Olive, NJ, USA, Nov. 20, 2015 -- TMP Direct, an SP Express Company, announces their most recent partnership with Ainsworth Pet Nutrition, LLC, a company specializing in pet nutrition. Ainsworth Pet Nutrition, LLC retained TMP Direct to provide complete inbound contact center support, as well as crisis management.
As a small, family owned business, Ainsworth Pet Nutrition traditionally kept all business processes in-house. However, as the company reached new levels of success, catalyzing growth, their incoming customer care call volume exceeded their internal capabilities and the necessity for external resources became apparent. TMP Direct now manages their entire inbound customer care program. "Due to rapid growth in our consumer contacts, and the anticipated growth of our Nutrish(R) product line, we made the strategic decision to partner with TMP Direct to make certain our customer support services remained timely and responsive. The partnership with TMP Direct is proving to be the ideal solution for Ainsworth," said Jace Wallace, Consumer Care Manager of Ainsworth Pet Nutrition, LLC.
Posted by Veronica Silva Cusi, news correspondent
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About TMP Direct:
TMP Direct is a service provider with specialities in Customer Retention and Customer Acquisition supported by Inbound and Outbound Contact Center Services, Fulfilment Services, POS Distribution Services, and Internet based services. We've been in the business more than 20 years. Located in the United States, we have call centers in Mount Olive, New Jersey & Milwaukee, Wisconsin TMP Direct is a member of the DMA (Direct Marketing Association) and SOCAP (Society of Consumer Affairs Professionals).
About Ainsworth Pet Nutrition, LLC:
Ainsworth Pet Nutrition® is a fifth generation family-owned and operated company named after one of the company founders, George Ainsworth Lang. The company is focused entirely on pets, catering to all segments of the pet food industry.
Published: Tuesday, November 24, 2015