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News : TNM Launches Customer Care Centre Facilities
Lilongwe, Malawi, July 19, 2016 -- In a bid to ensure effective communication between institutions and their clientele, mobile network service and ICT provider TNM proudly launches Customer Care Centre (CCC) solutions.
The Triple C facilities that is offered through the TNM Business Services (TBS) Division entail TNM using integrated mobile and broadband communication technology to power up communication centres, and help organisations become more efficient in processing customer information, inquiries and feedback.
"With these customer care centres, large, medium and small-size companies, government departments will have a chance to receive inquiries and give feedback from their clients or customers, through a combination of voice mobile phone technology, SMS and e-mail," said Chief Commercial Officer Dan Makata.
He said TNM embarked on CCC solutions to narrow the communication gap that exists between companies and customers and improve turnaround times for feedback and critical queries.
"We at TNM realize that communication is an essential component if institutions are to deliver quality service to customers. CCC solutions delivered through TBS will therefore help institutions address the needs of their clients conveniently especially in this age where customer needs are becoming sophisticated each passing day," said Makata.
Posted by Veronica Silva Cusi, news correspondent
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About TNM Malawi:
Telekom Networks Malawi (TNM) is one of the largest telecommunications service providers in Malawi. It is based in Blantyre, Malawi's finance and commerce capital.
Published: Thursday, July 21, 2016