News : TNT to Deliver Customer Service From the Cloud with NewVoiceMedia
NewVoiceMedia, a global provider of cloud contact centre technology, announces that TNT UK is using its ContactWorld solution to enhance its customer experience and improve operational efficiencies across the business.
A provider in global express, logistics and international parcel delivery services, TNT signed a two-year agreement to implement NewVoiceMedia’s ContactWorld for Service with Salesforce integration, which replaced inflexible, on-premise software, as part of its overall business strategy to offer the best possible customer service, improve efficiencies in the contact centre and reduce operating costs.
Phil Parkin, CIO at TNT UK, comments, "Through ContactWorld’s integration with Salesforce, we have the detailed insight, reporting and call recording that we were looking for, meaning our people can spend more time supporting customers and less time handling administrative tasks.
"Aligning our customer services with our overall business strategy is an important step for TNT and has already been transformative to our business".
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About NewVoiceMedia :
NewVoiceMedia is a global provider of cloud technology which helps businesses sell more, serve better and grow faster
About TNT Express:
TNT is part of the global transportation and distribution industry, and dedicated to providing delivery solutions to its customers.
Published: Thursday, December 18, 2014