News : TNT UK Deploys Cloud-based Customer Contact System
Jan 5, 2015 -- TNT UK is using a cloud-based contact centre system to help improve its customer service and deliver operational efficiencies across the business.
The logistics and international parcel delivery services firm has signed a two-year agreement for using NewVoiceMedia’s ContactWorld for Service with Salesforce integration.
TNT said the new solution has replaced an "inflexible" on-premise software platform, as part of its overall business strategy to improve customer service, improve efficiencies in the contact centre and reduce operating costs. TNT said using a cloud environment for its contact centre delivers it a reliable and flexible platform for growth and reduced capital investments.
Phil Parkin, CIO at TNT UK, said: "Through ContactWorld’s integration with Salesforce, we have the detailed insight, reporting and call recording that we were looking for, meaning our people can spend more time supporting customers and less time handling administrative tasks.
Posted by Veronica Silva Cusi, news correspondent
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About TNT Express:
TNT is part of the global transportation and distribution industry, and dedicated to providing delivery solutions to its customers.
About NewVoiceMedia :
NewVoiceMedia is a global provider of cloud technology which helps businesses sell more, serve better and grow faster
Published: Tuesday, January 6, 2015
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