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News : Tobago Taxi Drivers Receive Customer Service Excellence Training
Port-of-Spain, Trinidad, Sept 7, 2015 -- Visitors to Tobago can now look forward to an enhanced experience from their transport providers following a two-day customer service excellence workshop hosted by the Tourism Development Company’s (TDC) Small Tourism Enterprise Project (STEP).
The workshop, entitled Synergist – Aligning Customer Service Excellence with Small Tourism Management through Multiple Learning Styles, for taxi drivers from the Transmax Tourist Transport Association and Tobago Owners and Drivers Association, was held from August 26-27, 2015, at the Tobago Hospitality and Tourism Institute.
The training aimed to help participants survive and thrive in today’s globally competitive business environment, by maintaining an exceptional service reputation based on what customers value most and enhancing the customer experience.
Designed specifically for Tobago’s tourism transport providers the workshop’s main objective is to ensure that participants are equipped with the knowledge and skills needed to retain current customers, build loyalty and attract new and potential customers.
Synergist is also based on the premise that customer service drives productivity, which in turn creates profitability for tourism providers. Focusing on the 4Cs of customer service – commitment, completeness, consistency and communication – the workshop engaged multiple learning styles through a variety of activities. Workshop attendees participated in a field trip to Scarborough, Tobago; a participant-led survey exercise to collect responses on what customers want; the creation of vision boards, and the development of a customer service charter.
Posted by Veronica Silva Cusi, news correspondent
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About Tourism Development Company:
The Tourism Development Company Limited (TDC) is a state enterprise of the Government of the Republic of Trinidad and Tobago, mandated to develop and market Trinidad and Tobago's tourism product and improve the local tourism sector.
Published: Wednesday, September 9, 2015