News : TokBox Launches SIP Interconnect
San Francisco, CA, USA, Sept 28, 2016 -- TokBox, the real-time communications company, announced the launch of SIP Interconnect, a solution that enables any contact center to deliver the next generation of embedded video and voice customer service. With TokBox SIP Interconnect, organizations can seamlessly integrate WebRTC-powered video and voice in order to offer personal, real-time customer service online. The solution allows operators to embrace the flexibility and power of IP based communications.
TokBox CEO, Scott Lomond added: "Companies that are exploring state of the art customer service delivery are beginning to look toward click-to-call technologies and embedded communications, but the technology platforms to date haven't enabled this. With TokBox SIP Interconnect we remove all of the technology barriers so that contact center operators and companies of all sizes can provide the superior customer service experience that comes with contextual communications."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Customer Satisfaction Surveys
TokBox, a Telefónica company, develops and operates the OpenTok Platform, making it fast and easy to embed live video, voice, messaging and screen sharing into websites, mobile applications and services. The scalable, customizable platform gives users the creative freedom to develop any video and voice interaction, from one-to-one chats to large-scale broadcasts.
Published: Tuesday, October 4, 2016