Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

EXECUTIVE MEMBER
Ikhwal Sidiq
Assistant Manager Trade and Remittance Services
408
MEMBER
Vijay s
Director
54
MEMBER
Thamer Noori
Director of Industrial Security and Safety Dept.
13
MEMBER
Jason Taylor
Officer of County 311 Services
0

News : Toku Singapore Consumer Engagement Report Reveals 67% Prefer to Resolve Issues in App

#ContactCenterWorld

Singapore, Sept 2022 - Toku, Asia Pacific's dedicated cloud communications company, today announced the launch of results from its Toku Singapore Consumer Engagement Report 2022.

The pandemic both reshaped the ways brands interacted with their consumers and catalysed an evolution of consumer demands. Having shifted communications online during the pandemic, brands are now facing challenges with consumer interaction and retention as life in Singapore returns to normal. The buyer's journey has dramatically changed, and so have communication channel preferences. Therefore, brands today need to be data- driven, consumer-centric and omnichannel when engaging with their discerning consumers across the entire customer journey. Brands also have to take into consideration dynamic market conditions, and an expanding cyberthreat landscape. This warrants a hard look at what consumers really expect when they communicate with brands in 2022.

Toku's report revealed insights into how consumers' preferences in their interactions with brands have shifted this year, and beyond. These insights will help brands that are seeking new ways to deepen their engagement with customers and increase satisfaction ratings throughout customers' journeys, across multiple offline and online touchpoints.

"Toku's consumer study has provided us with a better understanding of customers' wants at various touchpoints in their online and offline interactions with brands," said Thomas Laboulle, CEO, Toku. These efforts will also be beneficial to support our customers with their customer retention and loyalty."

Against such a backdrop, trust has become a key tenet in brand communications as consumers become savvier of such threats. Toku's report reflected similar sentiments, with 67 percent of Singapore consumers revealing that they would not respond to an unknown number because of the fear of being scammed. and 59 percent would not pick up a local number with country codes. Such behaviour has been conditioned by lessons learnt from past experiences

#ContactCenterWorld

Posted by Veronica Silva Cusi, news correspondent
Source: https://ciosea.economictimes.indiatimes.com


About Toku:
Company LogoHeadquartered in Singapore, Toku is Asia Pacific's only dedicated cloud communications provider helping businesses overcome the complexity of digital transformation in the region, enhance their customer experience and cater to the growing demand for hybrid work. Toku has combined local expertise, in-country infrastructure and bespoke UCaaS, CPaaS and CCaaS solutions into one compelling package – empowering the region's biggest enterprises to streamline their communications. Since its inception in 2018, Toku has worked with organisations.
Company RSS Feed   Company Facebook   Company Twitter   Company Instagram   Company YouTube   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Utilize Time & Money Saving Tools

Read today's tip or listen to it on podcast.

Published: Friday, September 23, 2022

Printer Friendly Version Printer friendly version

2024 Buyers Guide Surveys

 
1.) 
Pointel

Survey360
Pointel Survey360 is a closed-loop feedback solution designed for business users to create and manage surveys. It is equipped with the ability to capture and analyze data in real-time.

Survey360 provides a competitive edge that improves our customers' business strategy with actionable intelligence. In addition to the details in the surveys themselves, Survey360 enables users to generate interactive reports on demand even without the hassle of coding to interpret their customers' feedback and translate survey results into improvement recommendations.
 

About us - in 60 seconds!

Join Our Team

Industry Champion Award Leaderboard

Most active award (top 10) entrants in the past 48 hours! - Vote for Others / About Program
Submit Event

Upcoming Events

The 19th AMERICAS Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
 31783 
Showing 1 - 1 of 3 items

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =