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News : Toll-Free Calls to Benefit from Nation’s Robocall Mitigation Efforts

#contactcenterworld

Bridgewater, NJ, USA, May, 2022 -- With the lion’s share of consumers (86%) associating businesses with a toll-free number as higher quality companies, it is paramount to protect the integrity of these trusted numbers. Fortunately, with the most recent advancement in the nation’s robocall mitigation efforts, telephone calls made from toll-free numbers are now eligible to be included in the nation’s Calling Number Verification Service.

As a provider in ensuring communications can be trusted, iconectiv has been approved as an authorized RespOrg in this service, which is based on the Signature-based Handling of Asserted information using toKENs (SHAKEN) framework. This allows iconectiv to cryptographically sign outbound toll-free calls for those businesses and contact center operators authorized to use toll-free telephone numbers on our RespOrg.

"Hospitals, schools and other legitimate organizations need and deserve to have their calls receive the highest level of trust that the STIR/SHAKEN era can provide," said Richard Jacowleff, iconectiv CEO. "As a RespOrg, iconectiv can provide those organizations with new options for ensuring that service providers and consumers can confidently continue to view calls from toll-free numbers as trustworthy.

"And, since some of our customers are RespOrgs themselves, we can provide them with additional value-add by helping them navigate the application process to also become approved RespOrgs in the SHAKEN ecosystem," Jacowleff added. "In doing so, they, too, can extend these robocall mitigation benefits to their customers. Bottom line: every legitimate call that is answered is another victory in the war on illegal robocalls."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About iconectiv:
Company LogoAt iconectiv, we envision a world without boundaries, where the ability to access and exchange information is simple, seamless and secure. As the authoritative partner of the communications industry for more than 30 years, iconectiv realizes this vision for more than two billion people every day by providing market-leading solutions that enable the interconnection of networks, devices, and applications.
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Today's Tip of the Day - Simplicity, Simplicity, Simplicity!

Read today's tip or listen to it on podcast.

Published: Monday, May 16, 2022

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2022 Buyers Guide Automated Call Distributors

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.

3.) 
voiptime

Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...
(read more)
 

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