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News : Toll-free Helpline for Senior Citizens in Delhi Ready for Launch

#contactcenterworld

New Delhi, India, April, 2021 -- All preparations for the launch of Elder Line a toll-free helpline for senior citizens facing abuse and to assist elderly residents in need have been made in the national capital.

The social welfare department of the Delhi government has signed a memorandum of understanding (MoU) with HelpAge India, a leading non-profit organisation working for disadvantaged elderly people, to run the helpline, which will provide information, guidance, emotional support and field intervention for elderly persons in distress.

The project is part of the Centre's pan-India initiative, which will be launched soon. According to government officials privy to the development, the implementing agency (HelpAge India) has already appointed one project manager, four team leaders, eight call officers and five field response officers (FROs) for smooth functioning of the helpline.

The department is likely to set up a help desk in all district offices for the redressal of grievances lodged by elderly citizens through the Elder Line.


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"A toll free number 14567 has been procured, which will be common across all states. HelpAge India has recruited its team and has started training its team members. A dossier on schemes of various departments is also being compiled to offer assistance to people. This dossier will include details of the provisions for senior citizens in various schemes. We have done preparations from our side," said Special Secretary (Social Welfare) Rashmi Singh.

Singh had convened a meeting earlier this month in which several key decisions were taken. Senior officials of the department and representatives of the NGO attended the meeting. Under the project, a connect centre (call centre) will be set up through which the executives will provide desired information to the callers and if needed, forward distress calls to FROs for ground-level action.

At the connect centre, 30 callers can be attended to at the same time and it has been decided that interactive voice recorder will not be used for the helpline. "An orientation session by HelpAge India for officers in the department will be organised. A booklet with important information and contact numbers of government departments and services for the elderly will be published in English and Hindi. A helpdesk will be set up in the office of district offices for the FROs. Each FRO will be assigned two helpdesks," said an official.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.newindianexpress.com


Today's Tip of the Day - Choose Your Response Method Carefully

Read today's tip or listen to it on podcast.

Published: Monday, April 5, 2021

Printer Friendly Version Printer friendly version

2021 Buyers Guide Telecoms

 
1.) 
Cloud IT Services GmbH

Dialfire
Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.

You can see the full list of features here:

2.) 
Cloudonix

Cloudonix’s smart voice calls enable frictionless experiences that drive better customer care and faster sales by merging voice and data into a complete service context. Cloudonix add Cloud capabilities to your existing on premise Call Center enabling your agents to work from anywhere in the world. Security, Privacy and more – rapidly deployed and cost effective without replacing your existing systems or retraining your team.

3.) 
Connectica Solutions, LLC

PBX On The Cloud
We provide complete Cloud-based PBX/Phone Systems, including predictive and progressive dialers, phone lines in more than 75 countries and low cost international rates.
We specialize in the US and Latin American market.

4.) 
DiRAD Technologies

AI Powered Contact Center Provider, AI Chat & Voicebot, Enterprise Telephony
Take advantage of the latest customer service innovations with Contact Center, Virtual Assistant, and Interactive Voice solutions for accessible, 24×7 services across multiple channels.

5.) 
Layer One Technologies

Layer One Technologies provides information and communication technology (ICT) services to businesses in the greater Charlotte area. Whatever your cabling needs, we have you covered.

6.) 
Megacall

VOIP services
Stay in contact quickly and easily with your international offices through Megacall.

Megacall will fulfill all your telecommunication requirements and on top of that go the extra mile and surprise you with new possibilities for your business, speed to action your requests and keeping within your budget.

📞 Virtual Switchboard
🔌 SIP trunk
🔢 Virtual number
📠 Call Center Solutions

7.) 
NetSapiens

SNAPsolution
Our SNAPsolution – UC and Collaboration tools – can be quickly deployed so you can realize your ROI just as quick. netsapiens offers a comprehensive suite of unified communications (UC) & Contact Center (CC) feature-sets to service providers. Custom-built to provide our partners with unprecedented levels of flexibility, customization, and ease of use.

netsapiens allows you to control your margins in order to improve your ROI. As a provider of a facilities-based solution, you are able to personally choose your origination, termination, hardware costs, etc. to fit your budget. We also allow you to strategically price your product for a maximum return on your investment by charging on a conc...
(read more)

8.) 
Nuxiba Technologies

CenterWare
Build a strong business presence and improve customer relationships!

Offer custom-tailored solutions throughout your sales cycles and customer interactions and assess service levels and control corporate goal achievement through reports and statistics.

Obtain detailed reports based on relevant activity in your contact center, access our quality module to assess calls and performance, apply surveys, develop scripts, record conversations, and more!

Schedule a live demo or request a quote today!

9.) 
Televergence

Long Distance and Toll Free Specialists for Contact Centers
Televergence is a facilities based US Nationwide High volume/High Capacity Inbound and Outbound VoIP Carrier for Contact Centers. We specialize in termination (outbound) and origination (toll free and local DID) for the contact center. We have a technical staff that is up to date on the majority of platforms in use today, including asterisk and Vicci dial, as well as many of the currently in use software platforms.
Contact Centers generally see cost reduction and containment when using Televergence as their contact center telecom carrier. Televergence is the only active US VoIP carrier certified by the Women's Business Enterprise National Council (WBENC), which enables our services to qualify for meeting corporations Supplier Diversity Needs.

10.) 
The Phone Number Testing Company

Phone Number Testing and Validation
Bulk testing and validation of UK Landline and mobile numbers, with a growing list of other coutries where we can test.

If you own a large customer or business prospect sales database, our service helps you to quickly and accurately cleanse all the dead records, by identifying all the dead phone numbers.

We offer a free no obligation test trial
 

About us - in 60 seconds!

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