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News : Toll-free Helpline Launched for Addressing Postal Complaints
New Delhi, India, Sept 12, 2016 -- As it looks to address the complaints of postal consumers in 24 hours, the Department of Post (DoP) has launched a toll free helpline number '1924' that will allow users across the country to register their grievances.
The helpline is the latest customer centric move by DoP after it launched Twitter Sewa for redressal of postal grievances a month ago.
The helpline number would be available for customers of all telecom operators across India. Communications Minister Manoj Sinha said Prime Minister Narendra Modi has asked all departments to set up and strengthen public grievances redressal system and so they started Twitter Sewa on August 2 and now they have issued a toll free number 1924 to address postal complaints.
"The service has been started initially in three languages -- Hindi, English, Malayalam and gradually we will start services in all scheduled languages," the Minister said. The helpline will be operational from 8 AM to 8 PM on working days (excluding holidays and Sundays) and can be extended 24*7 if there is a need for that.
DoP has set up a toll free centre at Dak Bhawan, New Delhi which will have 8 employees and also all the postal circles will have a control room with 2-3 people for monitoring and redressal of complaints.
The complaints will be addressed in 24 hours unless they are related to policy matters.
Posted by Veronica Silva Cusi, news correspondent
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Published: Wednesday, September 14, 2016