News : Toll Helpline Number is of 9 Digits!
Doraha, India, Jan 22, 2016 -- If you need help on the Kiratpur- Nangal- Una Road, then you are on your own. The help will never arrive as the toll helpline number given on the slip issued to the commuters at Kiratpur Toll Plaza is of 9 digits.
The toll helpline number, given on the slips, issued to the commuters at the Kiratpur toll plaza is 981496666. It has one-digit missing in it. But astonishingly it never came to anyone’s notice till the time Jasdeep Singh of Guru Nanak National College Doraha, whose car suddenly stopped on the Nangal-Una road and that too at an odd hour. He dialed the helpline number but could not get through.
"As I was going towards Una with my family on January 15, I suddenly found my car deserting me midway. As I found myself helpless, I immediately made up my mind to contact the toll officials at the helpline number given on the slip. I tried to contact but found the number to be incorrect. I dialed it again thinking that I earlier did it in a hurry. But as I looked closely, I found one digit was missing from the helpline number. I was taken aback. I consider it to be a huge blunder anyone can commit. I laughed at the irony of the situation when a helpless commuter would dial an incorrect number to expect speedy help. I somehow managed to arrange help but the toll authorities had simply rendered me speechless by their blunder," said Jasdeep.
"Next day as I returned from the same road and asked the toll authorities at the toll plaza about the same, they had nothing to say. But till today I have not been able to reconcile with the fact that the toll operators extract huge amounts from the commuters and promise timely assistance and help during emergency at a wrong helpline number," rued Jasdeep.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
"This is the height of non-seriousness on the part of the toll operators. They assure help at the time of any emergency. How is the help going to arrive when the toll authorities have made such a big blunder of typing a 9-digit number on the toll slip?" expressed Pavittar Pal Singh Pangali.
In-charge of Kiratpur Toll Plaza, Bala gave no reply to the query but simply gave the number of the manager, which was found to be switched off.
On contacting the in-charge again, he said they have rectified the mistake immediately after the correspondent called up.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - To Outsource Or Not, That Is The Question
Published: Monday, January 25, 2016
|Blue Ocean Contact Centers|
We thrive on delivering critical customer service solutions that go beyond transactional interactions. As such, our goal is to enhance lifetime customer value, providing support that is a reflection o...
|Horizon Contact Centers|
Horizon is an on demand international Contact Center and (BPO) Company.
TTEC (NASDAQ: TTEC) is a global customer experience company that designs, builds and operates captivating omnichannel customer experiences on behalf of the world's most innovative brands. Founded in 1...
Verint Systems is a provider of analytic software-based solutions for the security and business intelligence markets. Verint solutions transform voice, video, and text into actionable intelligence - m...