News : TopBox Unveils Root Cause Analytics Application for Contact Centers
Washington, DC, USA, Oct 6, 2015 -- TopBox announced that development of its Root Cause Identification solution for contact centers has been completed and the application is in production.
The company’s Founders state that their cloud-based application was created specifically to leverage contact center quality assurance (QA) groups in the effort to identify the root cause of customer and business impacting issues. The TopBox solution combines the power of advanced analytics, click-and-drop data capture capabilities and the knowledge and experience of quality assurance personnel to pinpoint the root cause of business challenges that originate both in the contact center and well upstream.
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Founded by contact center veterans Brian Timmons, Chris Tranquill and Jeff Yentis, TopBox was formed to address the market’s lack of intuitive, affordable tools that contact center teams can use to solve issues without the help of expensive data scientists and consultants.
Published: Wednesday, October 7, 2015