News : TopBox Unveils Root Cause Analytics Application for Contact Centers
Washington, DC, USA, Oct 6, 2015 -- TopBox announced that development of its Root Cause Identification solution for contact centers has been completed and the application is in production.
The company’s Founders state that their cloud-based application was created specifically to leverage contact center quality assurance (QA) groups in the effort to identify the root cause of customer and business impacting issues. The TopBox solution combines the power of advanced analytics, click-and-drop data capture capabilities and the knowledge and experience of quality assurance personnel to pinpoint the root cause of business challenges that originate both in the contact center and well upstream.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Touch Tone IVR
More Editorial From TopBox
Founded by contact center veterans Brian Timmons, Chris Tranquill and Jeff Yentis, TopBox was formed to address the market’s lack of intuitive, affordable tools that contact center teams can use to solve issues without the help of expensive data scientists and consultants.
Published: Wednesday, October 7, 2015
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Semafone provides secure voice transactions for contact centres and retailers taking Cardholder Not Present (CNP) payments. The solution allows a call - and the call recording - to continue as normal ...
Cisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. The...
|Bright Pattern Inc|
Bright Pattern is an effective cloud contact center software which helps businesses to simplify multichannel service. Bright Pattern’s solution features enterprise-grade architecture that offers n...