News : TopBox Unveils Root Cause Analytics Application for Contact Centers
Washington, DC, USA, Oct 6, 2015 -- TopBox announced that development of its Root Cause Identification solution for contact centers has been completed and the application is in production.
The company’s Founders state that their cloud-based application was created specifically to leverage contact center quality assurance (QA) groups in the effort to identify the root cause of customer and business impacting issues. The TopBox solution combines the power of advanced analytics, click-and-drop data capture capabilities and the knowledge and experience of quality assurance personnel to pinpoint the root cause of business challenges that originate both in the contact center and well upstream.
GO FOR GOLD AND REPRESENT YOUR NATION!
The 2018 13th annual Top Ranking Performers Global Awards are open until 31st Dec 2017
Awards for all levels of staff and a fantastic range of corporate awards for contact centers! Click on the banner for details!
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Don’t allow Scapegoats
More Editorial From TopBox
Founded by contact center veterans Brian Timmons, Chris Tranquill and Jeff Yentis, TopBox was formed to address the market’s lack of intuitive, affordable tools that contact center teams can use to solve issues without the help of expensive data scientists and consultants.
Published: Wednesday, October 7, 2015
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Everest Group is an advisor to business leaders on the next generation of global services with a worldwide reputation for helping Global 1000 firms dramatically improve their performance by optimizing...
Five9 is a provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interact...
Teleperformance is a global provider of customer experience management in terms of revenue and global scale. We are the industry leader in security and our management has over 30 years of experience w...