News : Toshiba Announces Salesforce.com Integration
Irvine, CA, USA, July 12, 2016 -- Toshiba America Information Systems, Inc., Telecommunication Systems Division announced native integration with Salesforce™ on-demand CRM software-as-a-service for its IPedge(R) Unified Communications system and application server. Salesforce integration is supported in the IPedge R1.7.1 upgrade and available as a download from the Salesforce App Exchange™ online store.
"The customer experience is the most important factor in differentiating a business and the strongest way to gain an edge over the competition. Today, we announce a very powerful solution to help companies manage customer relationships more effectively and efficiently: the combination of Toshiba's IPedge solution with Salesforce.com," said Brian Metherell, vice president and general manager of Toshiba America Information Systems, Inc., Telecommunication Systems Division.
Posted by Veronica Silva Cusi, news correspondent
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Toshiba BCD is a provider of business communications solutions. It offers a comprehensive portfolio of communication systems and applications that enable customers to enhance customer relationships, drive productivity and maximise profitability. Toshiba BCD has a 129-year pedigree in telecoms. Its UK operation was established in 1987 and has a customer base of over 35,000, including 1,000 contact centre system implemementations.
Salesforce.com delivers software-as-service offering a family of on demand solutions for integrated sales force automation, campaign management, customer service and support, and document and file management to help companies meet the complex challenges of global customer communication. The company has introduced sforce, a new service that will change how applications are built as significantly as salesforce.com changed how applications are delivered.
Published: Thursday, July 14, 2016