News : Toshiba Transforms Customer Service With Clarify Call Recording
Irvine, CA, USA, Aug 2, 2016 -- Toshiba America Information Systems, Inc., Telecommunication Systems Division announced Clarify Call Recording for Toshiba's unified communications platforms IPedge(R) and Strata(R) CIX with IPedge App Server. Clarify is a call recording solution that helps ensure call quality and compliance in any business, including contact centers or sales desks concerned with customer relations as well as financial, medical, emergency or other service companies that must comply with legal regulations.
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"Maintaining an edge in today's competitive business environment requires a high level of customer service. With Clarify Call Recording, organizations can easily monitor staff-customer conversations, evaluate staff performance on calls, verify transactions made during a call and demonstrate call compliance with regulatory guidelines," said Mark Carpenter, vice president of Technology & Product Management for Toshiba America Information Systems, Inc., Telecommunication Systems Division.
"Call recording functions make employees more productive, improve customer service, minimize legal risk and, ultimately, help any business operation thrive and grow," added David Ansehl, director of Sales for Toshiba America Information Systems, Inc., Telecommunication Systems Division.
Posted by Veronica Silva Cusi, news correspondent
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Toshiba BCD is a provider of business communications solutions. It offers a comprehensive portfolio of communication systems and applications that enable customers to enhance customer relationships, drive productivity and maximise profitability. Toshiba BCD has a 129-year pedigree in telecoms. Its UK operation was established in 1987 and has a customer base of over 35,000, including 1,000 contact centre system implemementations.
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