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NICE (Nasdaq: NICE announced Total Administrative Services Corporation (TASC), a third-party employee healthcare administrator in the United States, has selected NICE Nexidia Analytics, Quality Central (QC), and Workforce Management (WFM) to create a single, centralized system in the cloud to improve customer experience and expand employee engagement.

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"By leveraging NICE’s wide portfolio of solutions, TASC is empowering their customers and agents through our cutting-edge technology," Barry Cooper, President of the Enterprise Group for NICE said. "With a focus on innovation, NICE allows companies to solve problems seamlessly, effortlessly and securely. NICE strives to work with our customers to personalize their experience in order to align with their goals. TASC has seen a multitude of benefits from QC, WFM, and Nexidia Analytics, including a reduction of time and cost as well as greater employee satisfaction and independence, all ultimately resulting in more satisfied customers."

"Our leadership group understood that all three NICE solutions directly supported several of our strategic objectives including operational efficiency, customer experience and growth," Gary Hartung, Manager of Operations Support Technology, TASC said. "By going with the cloud-based solutions, TASC's internal IT and business staff were able to focus on a multi-year strategic project to develop and deploy TASC's new customer facing and internal administration application called Universal Benefit Account applications that further supports our strategic objectives. We look forward to continuing to leverage NICE’s innovative solutions to further elevate customer service and expand on TASC’s strategic objectives."

#contactcenterworld, @NICELtd