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News : Total Administrative Services Corporation Leverages NICE Cloud Portfolio

#contactcenterworld, @NICELtd

NICE (Nasdaq: NICE announced Total Administrative Services Corporation (TASC), a third-party employee healthcare administrator in the United States, has selected NICE Nexidia Analytics, Quality Central (QC), and Workforce Management (WFM) to create a single, centralized system in the cloud to improve customer experience and expand employee engagement.

....NOTE - content continues below this message


INVITATION

We invite you and your colleagues to join us LIVE as we take the highest rated industry conference back on the road in 2022 - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

>>>>> FIND OUT MORE: HERE


....CONTENT CONTINUED BELOW

"By leveraging NICE’s wide portfolio of solutions, TASC is empowering their customers and agents through our cutting-edge technology," Barry Cooper, President of the Enterprise Group for NICE said. "With a focus on innovation, NICE allows companies to solve problems seamlessly, effortlessly and securely. NICE strives to work with our customers to personalize their experience in order to align with their goals. TASC has seen a multitude of benefits from QC, WFM, and Nexidia Analytics, including a reduction of time and cost as well as greater employee satisfaction and independence, all ultimately resulting in more satisfied customers."

"Our leadership group understood that all three NICE solutions directly supported several of our strategic objectives including operational efficiency, customer experience and growth," Gary Hartung, Manager of Operations Support Technology, TASC said. "By going with the cloud-based solutions, TASC's internal IT and business staff were able to focus on a multi-year strategic project to develop and deploy TASC's new customer facing and internal administration application called Universal Benefit Account applications that further supports our strategic objectives. We look forward to continuing to leverage NICE’s innovative solutions to further elevate customer service and expand on TASC’s strategic objectives."

#contactcenterworld, @NICELtd


About NICE Systems:
Company LogoNICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time. Driven by cross-channel and multi-sensor analytics, NICE solutions enable organizations to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security. NICE serves over 25,000 organizations in the enterprise and security sectors, representing a variety of sizes and industries in more than 150 countries, and including over 80 of the Fortune 100 companies.
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Today's Tip of the Day - Auto Attendant Options

Read today's tip or listen to it on podcast.

Published: Friday, April 12, 2019

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2022 Buyers Guide Payment Services

 
1.) 
Branch

Branch Employer Payments Platform - Earned Wage Access
Give employees instant access to a portion of their earned wages before payday! Branch helps businesses modernize their payment methods to empower working Americans. Earned wage access—with no-fee banking and access to a digital wallet and free debit card—are just some of the tools in our fast, free, and flexible platform. With Branch, businesses streamline existing payroll processes, save money, and provide faster payments and free digital banking to their employees—no pre-funding or capital required.

2.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)

3.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
 

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Centralised Healthcare System Managed By The Contact Center - Assistt (Turkey)
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