News : Totally New Concept in Call Center Management
AdvaTel have developed BestTime (patent pending) to allow call center owners the ability to achieve significant productivity improvements at the same time offering a much enhanced customer experience.
With BestTime your customers do not have to ring your call center and then find out you cannot serve them at that time. Now potential callers can choose to receive a reminder via an SMS or web page notification when the call waiting time is lower. Then the customer decides when it suits them to ring the call center.
BestTime contributes to the better management of your call center by ensuring all available resources are directed to getting the peak traffic flow back to be in line with your customers’ reasonable expectations.
AdvaTel’s CEO Michael Terry commented:?"We are very excited about BestTime. It’s a product that saves call centers significant time and consequently increases productivity and efficiencies. Call center managers, their agents and even more importantly, their customers are happier."
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AdvaTel, established 21 years ago, is an Australian software company which is a market leader in telecommunications software solutions. The company provides Unified Communications, Telephony and Contact Centre solutions which are distributed via channels partners throughout the world. Companies ranging from SME to Enterprise levels will enhance productivity and improve efficiencies as a result when deploying the AdvaTel solutions.
Published: Tuesday, October 21, 2014