News : Totango’s Zoe Application Now® Certified in the ServiceNow®
San Mateo, CA, USA., March 6, 2018 -- Totango, Inc., a provider of Customer Success solutions for the enterprise, announced it has received certification of its customer service management (CSM) integration with ServiceNow, available now in the ServiceNow Store. Certification by ServiceNow is only granted to apps available in the Store and signifies that Zoe for ServiceNow has successfully completed a set of defined tests focused on Now Platform™ security, compatibility, performance, and integration interoperability. The certification also ensures that best practices are utilized in the design and implementation of Zoe with ServiceNow.
"We are excited to partner with the ServiceNow CSM team," said Guy Nirpaz, CEO and co-founder of Totango. "The combination of Totango’s data-driven customer engagement with ServiceNow’s Customer Service Management gives customers the ability to quickly assess the status of the customer and resolve their issue faster. Our company believes that the entire organization needs to align around the customer and Zoe on the ServiceNow platform allows their customers to benefit from cross-functional participation."
Posted by Veronica Silva Cusi, news correspondent
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Totango is the leader in customer success and user engagement for cloud apps. The company helps SaaS vendors and online subscription services take a data-driven approach to reducing churn and driving customer success, product adoption, and trial conversion. Totango monitors customer behavior and usage in applications -- along with critical relationship data from CRM, billing, and other systems -- to generate insights on customer health and engagement.
ServiceNow is a platform-as-a-service provider of IT service management software. It was founded in 2003 by Fred Luddy, the previous CTO of Peregrine Systems and Remedy Corporation.
Published: Thursday, March 8, 2018
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