News : Touchbase Launches Hosted Collaboration Solution
London, UK, April 4, 2014 -- Touchbase are pleased to announce the general availability of the Touchbase Hosted Collaboration Solution (HCS) delivering the full range of Cisco(R) Collaboration applications from the cloud as-a-service.
"We strongly believe in providing clients with choice in the way they consume Cisco technology" said Mike Danson, Managing Director, Touchbase. "We have already had success with one of our partners enabling Cisco Unified Contact Centre to be delivered as a hosted solution; this launch is the next logical step. Touchbase HCS enables us to combine our unrivalled expertise in Collaboration with the ability to deliver these solutions from the cloud."
The Cisco Powered™ services allow customers to connect with confidence to achieve faster time to value by minimizing technology lifecycle complexity to reduce cost and risk. Customers also experience assured performance through service, security, and 24/7 support from Cisco and its certified partners.
Posted by Veronica Silva Cusi, news correspondent
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Touchbase is a global technology services company that improves communication capabilities for multi-national organisations and contact centres. Touchbase was founded in London in 1992 and has since grown to deliver services worldwide through locations across Europe, North America and Asia Pacific.
Cisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. These solutions let you uniquely personalize communication with individual customers through a variety of media including voice, Web, e-mail, and video.
Published: Monday, April 7, 2014