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News : TouchPoint One Announces Tip-Off for A-GAME HOOPS 2020 Contact Center Performance Challenge

#contactcenterworld, @touchpoint_one

Indianapolis, IN, USA, March 17, 2020 -- TouchPoint One, a provider of performance optimization solutions for contact centers, announced details for A-GAME HOOPS 2020, the basketball-themed version of its A-GAME Contact Center Performance Challenge. A-GAME is the cloud-based SaaS performance gamification solution that uses sports tournaments, island-hopping expeditions, medieval quests, and other themed competitions to transform large, diverse customer contact operations into aligned, engaged, performance leaders. A-GAME is an integrated module within the Acuity Contact Center Performance Optimization Platform.

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"Virtual workforces have become a popular strategy for many contact centers to ensure consistent and reliable outcomes for customers, employees, business, and community. And the COVID-19 pandemic presents an extreme example of just how important having an effective Work at Home program can be," said Greg Salvato, CEO of TouchPoint One. "A-GAME and the Acuity Performance Optimization Platform is a critical component of the contact center technology ecosystem because it helps businesses ensure alignment, engagement, and continuity across geographies in both traditional office and remote environments, in times of calm or crisis."

"TouchPoint One clients realize A-GAME’s positive impact on employee engagement and business performance," said Casey Kostecka, Vice President of Sales at RUI Management Services. "A-GAME offers large customer contact operations, increasingly comprised of both local and remote personnel, a team-oriented gamification platform to engage not only agents and supervisors but all stakeholders – senior leadership and executives included. We are excited for the 2020 HOOPS season and look forward to celebrating the competitive showdowns, performance highlights, and team camaraderie with our clients around the globe."

#contactcenterworld, @touchpoint_one

Posted by Veronica Silva Cusi, news correspondent
Source: TouchPoint One


About TouchPoint One:
Company LogoTouchPoint One is a provider of performance optimization solutions for contact centers. The Company’s Acuity product is a full-featured employee engagement and performance management platform that enables improved decision making, talent development, and process execution at every operational level. TouchPoint One customer contact solutions deliver the compelling benefits of gamification, balanced scorecards, employee dashboards, and advanced performance management through innovative design and complete, functional alignment with business processes and strategies.
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Today's Tip of the Day - Do You Divert Calls Between Offices?

Read today's tip or listen to it on podcast.

Published: Wednesday, March 18, 2020

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2020 Buyers Guide Inbound Call Handling Services

 
1.) 
3Fiftynine

Branches
Calls are received by the right person or department. The right corresponding information is shown to the agent which makes that appointments are handled quicker and more secure.

2.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

3.) 
Connect Assist

Contact Centre Services
We’re a specialist Contact Centre business and market leaders helping socially focused organisations deliver quality support to their clients and service users. We do this by providing 24/7 helplines, software solutions and consultancy services.

Since launching in 2006, we’ve operated at the sharp end of customer service, supporting some of society’s most vulnerable people. We’ve pioneered in our space to become a specialist in helplines, whilst using the most advanced communication and database technologies available.

Our social mission has remained a constant throughout, providing many meaningful career prospects and growth opportunities to people within our local communities and fur...
(read more)
PH: 07973640527

4.) 
Jointly International Inc.

Front Office Solutions
Front office is your Company’s first line of customer interaction and serves as the mirror of your business. Focus on your core business and let our competent staff handle your various front office needs such as:

* Customer Service via chat, email or phone
* Technical Support via chat, email or phone
* Helpdesk
* Virtual Assistant/Receptionist
* Answering Service
* Lead Generation
* Appointment Setting
* Verification
* Surveys
* Debt Recover, Collections
PH: +61 7 5660 6284

5.) 
MattsenKumar LLC

Contact Center Outsourcing
By catering valuable, usable and enjoyable customer service, businesses can increase their CSAT Score and Customer Retention Rate. We help organizations to provide quality customer service through varied channels like email, phone and live chat. Ensuring quality after-sales support is our USP and we rely on proven approaches to ensure quality customer service.
 
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