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News : TouchPoint One Announces Gridiron II
Indianapolis, IN, USA, Sept 8, 2016 -- TouchPoint One, a provider of employee engagement and performance management solutions for contact centers, announced details of Gridiron II, the second season of its American football-themed A-GAME contact center performance challenge. Highlighting the list of program enhancements and new features is A-GAME Xtreme, a fantasy-league option that enables C-level executives, HR, Sales, IT, Finance and other personnel to draft fantasy teams from across contact center operations that compete alongside, but independently from, the standard Gridiron conference.
A-GAME Xtreme enables employees other than supervisors and agents, who participate in A-GAME primary leagues, to compete against other fantasy teams created from the entire agent roster using either a traditional fantasy draft or auto-pick process.
"Performance management, employee engagement and talent development are not domains or responsibilities exclusive to HR, operations, financial, executive or any other single category of leadership – but rather all leadership," clarifies TouchPoint One CEO, Greg Salvato. "Gridiron is tremendously successful because it brings organizations together around a competitive and exciting event while remaining 100% aligned with business strategy and goals. A-GAME Xtreme adds an innovative and powerful dimension that directly connects the most senior levels of the organization to front-line employees. The result is an engaging program with which typically disconnected personnel can ally and share expertise, advice and encouragement in pursuit of their shared desire to win."
Posted by Veronica Silva Cusi, news correspondent
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About TouchPoint One:
TouchPoint One, LLC provides innovative enterprise performance management solutions to the world’s leading contact centers. Founded by veteran call center executives, TouchPoint One is committed to delivering solutions that empower agents and managers, increase customer satisfaction and loyalty and maximize business performance. The Company’s Acuity product is a hosted software solution (SaaS) that enables clients to leverage disparate systems data to measure, report, analyze and derive actionable intelligence across every facet of the contact center operation. Acuity helps successful organizations improve employee performance, operational efficiency, customer satisfaction and financial results while reducing compliance, legal and other business risk.
Published: Tuesday, September 13, 2016