News : TouchPoint One Joins Genesys Partner Network
Indianapolis, IN June 14, 2016 -- TouchPoint One, a provider of employee engagement and performance management solutions for contact centers, announced that the company has joined the Genesys Partner Program and added its Acuity Performance Management platform to the Genesys AppFoundry.
The program, along with the newly available Genesys AppFoundry marketplace for partner-created applications, represents a commitment from Genesys to enable partners to deliver solutions and drive higher customer satisfaction. The AppFoundry allows Genesys customers to discover, research and connect with a broad range
"We are excited to announce our partnership with Genesys and honored to showcase Acuity in the Genesys AppFoundry," said Greg Salvato, CEO of TouchPoint One. "Genesys is the market leader in omnichannel customer experience (CX) and contact center solutions that integrate seamlessly with TouchPoint One’s advanced performance management and gamification software. The combined solution offers a compelling strategy for organizations seeking to transform their contact center operations and address head-on the increasing consumer, competitive and regulatory pressures of the current economic environment."
"Companies like TouchPoint One are harnessing the power of the AppFoundry and the Genesys Customer Experience Platform in creative ways to help our customers differentiate through a single marketplace that addresses their unique needs," said Merijn te Booij, Chief Marketing Officer at Genesys.
Posted by Veronica Silva Cusi, news correspondent
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About TouchPoint One:
TouchPoint One, LLC provides innovative enterprise performance management solutions to the world’s leading contact centers. Founded by veteran call center executives, TouchPoint One is committed to delivering solutions that empower agents and managers, increase customer satisfaction and loyalty and maximize business performance. The Company’s Acuity product is a hosted software solution (SaaS) that enables clients to leverage disparate systems data to measure, report, analyze and derive actionable intelligence across every facet of the contact center operation. Acuity helps successful organizations improve employee performance, operational efficiency, customer satisfaction and financial results while reducing compliance, legal and other business risk.
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.
Published: Wednesday, June 15, 2016
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