News : TouchPoint One Joins Genesys Partner Network
Indianapolis, IN June 14, 2016 -- TouchPoint One, a provider of employee engagement and performance management solutions for contact centers, announced that the company has joined the Genesys Partner Program and added its Acuity Performance Management platform to the Genesys AppFoundry.
The program, along with the newly available Genesys AppFoundry marketplace for partner-created applications, represents a commitment from Genesys to enable partners to deliver solutions and drive higher customer satisfaction. The AppFoundry allows Genesys customers to discover, research and connect with a broad range
"We are excited to announce our partnership with Genesys and honored to showcase Acuity in the Genesys AppFoundry," said Greg Salvato, CEO of TouchPoint One. "Genesys is the market leader in omnichannel customer experience (CX) and contact center solutions that integrate seamlessly with TouchPoint One’s advanced performance management and gamification software. The combined solution offers a compelling strategy for organizations seeking to transform their contact center operations and address head-on the increasing consumer, competitive and regulatory pressures of the current economic environment."
"Companies like TouchPoint One are harnessing the power of the AppFoundry and the Genesys Customer Experience Platform in creative ways to help our customers differentiate through a single marketplace that addresses their unique needs," said Merijn te Booij, Chief Marketing Officer at Genesys.
Posted by Veronica Silva Cusi, news correspondent
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About TouchPoint One:
TouchPoint One, LLC provides innovative enterprise performance management solutions to the world’s leading contact centers. Founded by veteran call center executives, TouchPoint One is committed to delivering solutions that empower agents and managers, increase customer satisfaction and loyalty and maximize business performance. The Company’s Acuity product is a hosted software solution (SaaS) that enables clients to leverage disparate systems data to measure, report, analyze and derive actionable intelligence across every facet of the contact center operation. Acuity helps successful organizations improve employee performance, operational efficiency, customer satisfaction and financial results while reducing compliance, legal and other business risk.
Genesys is a provider of customer engagement and contact center solutions. With more than 3,000 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center and back office, helping companies deliver fast and optimal levels of customer service with a highly personalized cross-channel customer experience. Genesys also prioritizes the flow of work to back office personnel resulting from any customer interaction, internal workflow or business application, optimizing the performance and satisfaction of customer-facing employees across the enterprise.
Published: Wednesday, June 15, 2016