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News : TouchPoint One Performance Management Platform Offers New Agent Coaching, Gamification, Dashboard, and QA Features

#contactcenterworld, @touchpoint_one

Indianapolis, IN, the USA, April 2022 - TouchPoint One, a provider of employee engagement and performance management solutions for contact centers, announced the spring update of its Acuity Contact Center Performance Management SaaS platform. The release features new or enhanced agent coaching, gamification, performance dashboards, quality management, workforce engagement capabilities, and new technology partner integrations. The software update is available immediately as a free upgrade to current Acuity customers.

"Lack of connection, poor communication, and goal misalignment are top challenges that TouchPoint One helps customer contact organizations overcome," said Greg Salvato, CEO of TouchPoint One. "Acuity enables contact center leadership to communicate the organization’s mission consistently, ensures that every employee understands their function and value, and facilitates continuous workforce support and engagement to maximize individual and team potential. We are pleased to announce our latest Acuity software build and further advance our clients’ CX, EX, and business performance capabilities."

....NOTE - content continues below this message


INVITATION

We invite you and your colleagues to join us LIVE as we take the highest rated industry conference back on the road in 2022 - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

>>>>> FIND OUT MORE: HERE


....CONTENT CONTINUED BELOW

Acuity enables the digital transformation of performance management and employee engagement so that customer contact organizations can better understand their operations, improve organizational alignment, enhance both the employee and customer experience, and drive progressively enhanced financial and operational performance. Contact center choose Acuity for its documented record of fixing attrition, absenteeism, performance, and engagement challenges and reducing operational expenses.

#contactcenterworld, @touchpoint_one

Posted by Veronica Silva Cusi, the news correspondent
Source: https://www.prweb.com


About TouchPoint One:
Company LogoTouchPoint One is a provider of performance optimization solutions for contact centers. The Company’s Acuity product is a full-featured employee engagement and performance management platform that enables improved decision making, talent development, and process execution at every operational level. TouchPoint One customer contact solutions deliver the compelling benefits of gamification, balanced scorecards, employee dashboards, and advanced performance management through innovative design and complete, functional alignment with business processes and strategies.
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Today's Tip of the Day - Recruit By Phone

Read today's tip or listen to it on podcast.

Published: Monday, April 25, 2022

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2022 Buyers Guide Automated Call Distributors

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.

3.) 
voiptime

Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...
(read more)
 

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