Indianapolis, IN, USA, July 29, 2020 -- TouchPoint One, a provider of employee engagement and performance management solutions for contact centers, announced the addition of A-GAME Flex to its gamification solutions lineup. A-GAME Flex enables contact center supervisors or department and program managers to design and deploy behavior and KPI-based gamification initiatives in minutes. A-GAME Flex is fully integrated with Acuity, TouchPoint One’s Contact Center Performance Management platform and is available immediately as an upgrade to current Acuity SaaS licensees.
"The Work-from-Home paradigm amplifies serious, pre-existing deficiencies in legacy performance management systems to inform, connect, and motivate the customer contact workforce," said Greg Salvato, CEO of TouchPoint One. Gamification has become an essential component of smart performance management and A-GAME Flex provides managers with the ability to instantly employ game mechanics to develop and inspire an increasingly diverse and dispersed customer support labor pool precisely when and where it’s needed."
A-GAME Flex transforms day-to-day customer contact routines into stimulating, formative and productive experiences. In just minutes, team leaders, supervisors, and managers can set up individual or team-centric competitions based on attendance, sales, quality, customer satisfaction, balanced score, or other key performance indicators. Behavioral metrics associated with coaching, employee satisfaction, training & skills development, and other processes can also be gamified on-the-fly with Flex to cultivate and encourage productive routines, technique, and tone at any operational level.
A-GAME Flex is an AWS-hosted Cloud-based service and fully integrated with TouchPoint One's Acuity Contact Center Employee Engagement and Performance Management platform.
Posted by Veronica Silva Cusi, news correspondent
About TouchPoint One:
TouchPoint One is a provider of performance optimization solutions for contact centers. The Company’s Acuity product is a full-featured employee engagement and performance management platform that enables improved decision making, talent development, and process execution at every operational level. TouchPoint One customer contact solutions deliver the compelling benefits of gamification, balanced scorecards, employee dashboards, and advanced performance management through innovative design and complete, functional alignment with business processes and strategies.
Published: Friday, July 31, 2020
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