News : Town Offering Courses on Topnotch Customer Service
Devon, AB, Canada, July, 2015 -- A new program courtesy the Town of Devon will aim to teach essential skills for local business owners and employees.
The 5-Star Excellence Program will be offered complimentary over the next few months and will be offered by the town’s community and economic development department.
"The programs were devised in response to conversations with local merchants, and the courses are intended for anyone who provides service to others," said Marc Haine in a press release, the town’s economic initiatives coordinator and facilitator of the 5-Star program.
"Our merchants have passion for their businesses but don’t necessarily have the time or the skill sets to ensure their staff are trained properly. Providing a constant focus of service throughout the town can be a tipping point to attracting visitors and encouraging the community to shop local," Haine explained.
The town’s press release explained some courses will focus on customer service, while others hone in on small businesses specifically. Topics covered will include basic customer service, steps-of-service for food service providers, dealing with difficult people and a senior sensitivity awareness program.
And while the courses were designed for those already in the customer service sector, the public at large is welcome to attend as well.
The town will also be commencing with the I’m a Visitor Information Champion (VIC) program. The program will serve as a three-hour workshop that will certify businesses owners or employees to also serve as visitor information people.
"Small towns throughout Alberta have the huge challenge of getting tourists and visitors to turn off the highway into their communities," Haine commented. "By having local merchants act as Visitor Information Champions, Devon can set a new standard of how we provide information to visitors driving traffic through our doors."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Customer Satisfaction Surveys
About Town of Devon:
Devon is a town in the province of Alberta, Canada, situated 26 kilometres southwest of Edmonton, the provincial capital, and located along the banks of the North Saskatchewan River.
Published: Tuesday, July 21, 2015