News : TPG Telecom Pledges to Spare iiNet Call Centre Jobs
Sydney, Australia, September, 2015 -- iiNet’s call centre staff will be spared the spectre of wideranging redundancies as TPG Telecom’s boss David Teoh pledged to keep the telco’s customer service firmly in place.
But many of the more than 500 iiNet staff from sales, marketing and contracting positions might not be so lucky as Mr Teoh conceded roles would be reviewed as TPG moved to extract costs from its latest acquisition prize and transfer its functions into the larger TPG group.
"We are looking at these roles and reviewing them now," Mr Teoh said.
"In all companies there are good parts and some parts that are not so good and need improvement. We are trying to find the good parts and the good people that we can keep. But there are other areas that need to be refined. It’s a continual process."
Speaking to The Australian on the release of its full-year results, Mr Teoh moved to dispel investor and customer concern that following TPG’s buyout of iiNet that it would destroy the telco’s brand by cutting costs, closing call centres and moving subscribers on to its own infrastructure.
"We are not changing the call centres. We must make sure the capability is there, the customer service is there, it is what makes iiNet valuable," he said. "We are trying to make sure we maintain the same level of customer service so there won’t be much change."
Mr Teoh confirmed that iiNet’s three top executives — chief executive David Buckingham, chief business officer Greg Bader and chief operating officer, Maryna Fewster — had been made redundant since TPG took the reins of the telco.
"They have done a good job for iiNet but in many mergers and acquisitions there has to be reorganisation. They have done their part and we have to respect them," Mr Teoh said.
"We are trying to do this as quickly as possible because there’s no point in dragging this out. Stability is very important."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - All Customer Touchpoints Need To Provide Service
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TPG Telecom Limited is an Australian telecommunications and IT company that specialises in consumer and business internet services as well as mobile telephone services.
Published: Monday, September 28, 2015