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News : TPx Achieves HIPAA Compliance for Managed SD-WAN & Firewall Solutions

#contactcenterworld, @TPXComm

Los Angeles, CA, USA, September 15, 2020 -- TPx, a managed services provider whose product lines include managed IT, managed security, contact center and unified communications, announced that it has attained the Health Insurance Portability and Accountability Act (HIPAA) attestation for its Managed SD-WAN and Firewall solutions.

"We take security and privacy very seriously at TPx and achieving HIPAA compliance shows our commitment to delivering reliable and secure managed services for our healthcare customers," said Jared Martin, Vice President of MSx Managed Services at TPx.

Healthcare continues to be a prime magnet for cyberattacks, with electronic health records being a lucrative target. With the rapid expansion of telehealth due to COVID-19, the need for data security has never been greater. Healthcare organizations increasingly turn to managed services providers (MSPs) to improve security postures and decrease operating costs. Compliance is thus a critical element for hospitals, doctors’ offices and healthcare organizations in today’s managed services environment.

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"We evaluated our portfolio and decided to bring them all into a certified level of compliance. Our managed SD-WAN and Firewall solutions are just the beginning of our compliance efforts," Martin said. "Our customers and our channel partners are looking for more outsourced IT options that are HIPAA compliant, and we have an aggressive plan to certify our Managed Backup, Managed Endpoints, Managed Data Center and UCx solutions in the coming months."

Verified by a third-party audit, TPx’s attestation confirms that technical, physical and administrative safeguards, as well as company policies and procedures, meet HIPAA requirements. With HIPAA compliance secured, TPx simplifies the buying process for customers, making their compliance audits much easier thanks to using a compliant service provider.

#contactcenterworld, @TPXComm

Posted by Veronica Silva Cusi, news correspondent
Source: TPx


About TPx:
Company LogoFounded in 1998, TPx is a leading provider of UCaaS, Managed IT services and Managed Connectivity services, with approximately 30,000 customers and 53,000 customer locations across the U.S. TPx has best-in-class customer service embedded in its corporate DNA, offering guaranteed performance to all customers wherever there's a broadband connection. TPx customers serve every business sector and include many government and not-for-profit enterprises.
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Today's Tip of the Day - Impacts Of Technology

Read today's tip or listen to it on podcast.

Published: Thursday, September 17, 2020

Printer Friendly Version Printer friendly version

2021 Buyers Guide Recruitment Products/Services

 
1.) 
Emmersion

Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.

2.) 
MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.

3.) 
Orion Learning Services Inc.

Assessments for Recruitment, Talent Management, Succession Planning
Looking for assessment tools to help you recruit faster, better and more accurately?

Orion Learning offers a full suite of assessment tools designed to target and report on candidate potential. Our tools are used for recruitment, talent management, succession planning and coaching/mentoring. All of the tools are delivered online and the reports are available online and will provide you with an amazing view of the candidate/individual's potential, interview questions, coaching/mentoring steps and much more.

If you're looking to find the candidate/individual with the highest potential, call Orion today!

4.) 
Vads

VADS Recruitment Services
VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.

5.) 
SalesMatch Ltd

Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.

- Reduces Agent Attrition - By selecting the right agent for the role
- Increases Performance - By matching the character profile to the task
- Reduces Time Off - A well matched profile to the role reduced work
stress
- Reduces Recruitment Costs - By early identification of the right candidates

Putting the right person in the job role has become the key focus in the drive...
(read more)

6.) 
TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
 

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