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News : TPx Integrates Enterprise Voice with Microsoft Teams to Empower Work Anywhere

#contactcenterworld, @TPXComm, @Microsoft

Los Angeles, CA, USA, Jan 19, 2021 -- TPx, a nationwide managed services provider delivering managed IT, security, unified communications and connectivity, announced that it now offers enterprise voice service for Microsoft Teams through an integration with its UCx unified communications as a service (UCaaS) platform.

"The use of collaboration applications like Microsoft Teams has skyrocketed to enable remote work during the pandemic. We’re making them work better for businesses by adding UCx enterprise-class telephony and 24/7 support," said Jamie Minner, Vice President, UCx for TPx. "Uniquely, the UCx-Teams Integration is engineered to work 24/7 even if Teams experiences an outage. TPx can reroute inbound calls outside of Teams through our geo-redundant network to keep calls connected."

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With the UCx-Microsoft Teams integration, businesses can access UCx’s enterprise voice services natively from the Microsoft Teams app. TPx also offers Microsoft Teams phones from Poly that reduce noise and enhance sound.

"Our managed IT experts support and service Microsoft Office 365 with Teams every day for customers across the U.S. and are on point to ensure integration is seamless and deployment is successful," said Minner. "This gives businesses a single point of contact for their vital communications and collaboration applications. If any issues pop up, they’re not bouncing between their phone provider and Microsoft support."

"We’re helping SMBs and enterprises enable their employees to be productive and work from anywhere using enhanced collaboration tools – whether those are Microsoft Teams or Cisco Webex – along with high-quality telephony from TPx," said Minner.

#contactcenterworld, @TPXComm, @Microsoft

Posted by Veronica Silva Cusi, news correspondent
Source: TPx


About TPx:
Company LogoFounded in 1998, TPx is a leading provider of UCaaS, Managed IT services and Managed Connectivity services, with approximately 30,000 customers and 53,000 customer locations across the U.S. TPx has best-in-class customer service embedded in its corporate DNA, offering guaranteed performance to all customers wherever there's a broadband connection. TPx customers serve every business sector and include many government and not-for-profit enterprises.
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About Microsoft:
Company LogoAt Microsoft, we're motivated and inspired every day by how our customers use our software to find creative solutions to business problems, develop breakthrough ideas, and stay connected to what's most important to them. We are committed long term to the mission of helping our customers realize their full potential. Just as we constantly update and improve our products, we want to continually evolve our company to be in the best position to accelerate new technologies as they emerge and to better serve our customers.
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Today's Tip of the Day - Customer Feedback

Read today's tip or listen to it on podcast.

Published: Thursday, January 21, 2021

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2021 Buyers Guide Visual Communications

 
1.) 

Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.

2.) 
SJS Solutions

Optymyse
Optymyse is a unique neuroscience-based approach which takes care of your most valuable asset - your people. Using a scientifically supported formula, Optymyse delivers stunning visuals which unlock the full potential of your contact centre whilst protecting the mental wellbeing of all of your employees.
 

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