Los Angeles, CA, USA, July 9, 2020 -- TPx Communications, a managed services provider, announced that telecom industry veteran Ken McMahon has joined the company in the newly created role of Senior Vice President of Customer Success, which makes customer centricity a strategic focus in TPx’s ongoing transformation.
In this key leadership position, McMahon will be responsible for building customer trust, ensuring customer satisfaction, driving service adoption and promoting retention. He will leverage many tools, including proactive engagement with customers as well as serving as their champion and liaison with other TPx organizations, such as marketing, product development, billing and technical support.
"Ken is both a competitive leader and powerful advocate for the customer. As such, he’s highly qualified to lead the launch of the TPx customer success organization," said Greg Daily, Chief Revenue Officer at TPx. "Ken’s breadth and depth of executive experience will serve TPx well immediately and as it evolves to meet the ever-changing technology requirements of our business customers."
McMahon has 25 years of experience leading various aspects of the end-to-end customer experience, including professional services, customer success, customer care, national operations and sales. He joins TPx from Vonage where he developed a Global Customer Success organization supporting unified communications as a service (UCaaS) and contact center as a service (CCaaS) customers. In this role, McMahon oversaw all customer implementations, care and technical support and customer success.
....NOTE - content continues below this message
INVITATIONWe invite you and your colleagues to join us online as we take the highest rated industry conference online - join us and the elite in the industry at the NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!
>>>>> FIND OUT MORE: HERE
Previously, McMahon spent seven years at CenturyLink where he held a number of senior leadership roles in sales, field operations and capital investment, among others. Prior to that, he was Director of Sales Support at EMBARQ, which was acquired by CenturyLink in 2009. Earlier, he held several roles managing customer care, support services and business transformation for Sprint.
"During my career I’ve led organizations in sales, operations, care and technical support, service delivery, customer success, marketing and more," said McMahon. "Along the way, I’ve been involved in eight mergers and acquisitions, which means integrating and transforming organizations. I believe that the combination of business management experience, transformation experience, desire to drive value for customers and my competitive fire will benefit TPx."
"I joined TPx because it has an excellent opportunity to accelerate growth with a large addressable market, great leadership, a strong product portfolio and a great partner in Siris Capital," McMahon added. "This is a great opportunity and I want to be a part of the transformation to a best-in-class managed service provider."
Posted by Veronica Silva Cusi, news correspondent
Founded in 1998, TPx is a leading provider of UCaaS, Managed IT services and Managed Connectivity services, with approximately 30,000 customers and 53,000 customer locations across the U.S. TPx has best-in-class customer service embedded in its corporate DNA, offering guaranteed performance to all customers wherever there's a broadband connection. TPx customers serve every business sector and include many government and not-for-profit enterprises.
Published: Friday, July 10, 2020