Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK

Upcoming Events

TRAINING IN CONTACT CENTERS

How To Enter the 2020 Members' Choice Awards - For Vendors

HOW TO CELEBRATE INTERNATIONAL CONTACT CENTER WEEK

EMPLOYEE ENGAGEMENT

HOME AGENT TECH & ENVIRONMENTS

News : TRA Obtains 4 Certifications in Customer Happiness

#contactcenterworld

Dubai, UAE, June 4, 2020 -- The Customer Happiness Section at the Telecommunications Regulatory Authority, TRA, has obtained four certifications from the British Standards Institution (BSI), namely: ISO 10001 Customer Charter Management, ISO 10002 Customer Complaint Management, ISO 18295-1 Customer Contact Centers, and ISO 10003 Dispute Resolution.

This accolade comes after the Customer Happiness Section underwent internal and external audits, which included TRA’s efforts in customer service and happiness, following up the mechanism for dealing with incoming complaints, and the extent to which the Customer Happiness Charter is applied. It was also due to the role of the call center in responding to customer inquiries and following up cases, in order to achieve customer happiness and satisfaction with services provided, while dealing with consumer dispute resolution cases, and the extent to which the Consumer Protection Regulations document is aligned with services provided by service providers, and having such document periodically updated in the interest of the customer.

Commenting on this achievement, Miss Hana Al Marri, Manager Customer Happiness Section TRA, said, "TRA has given customer happiness top priority, as it is the ultimate goal of government action in accordance with the directives of the wise leadership. In this context, the TRA adopted best practices in the area of customer happiness, and trained its human cadres to provide best services. Consequently, the Customer Happiness Section obtained those certificates issued by the BSI as an addition to the outstanding record of the TRA in providing best services in realisation of its goals aligned with UAE Vision 2021."

TRA confirmed that its electronic and smart channels are open around the clock to receive customer complaints and inquiries and respond to them at the earliest. Its various channels, be it through the call centre or social media, have witnessed a significant increase in customer inquiries during the past period, where the relevant teams have redoubled their efforts to forward such inquiries to the concerned for response.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: http://wam.ae


Today's Tip of the Day - Allow Enough Space For Data

Read today's tip or listen to it on podcast.

Published: Friday, June 5, 2020

Printer Friendly Version Printer friendly version

2020 Buyers Guide IVR

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Megacall

Virtual Switchboard
Megacall provides a fully customised Virtual Switchboard software for all companies (including IVR service). No matter the size of your business, our services adapt to the needs of each client.

Are you looking for a more effective way to communicate with your customers? Discover the advantages of using the IVR and how it can help in your communications.
PH: +34 952 667 511

3.) 
MightyCall

MightyCall's IVR that will increase your business’s efficiency at a fraction of the cost of a secretary. Your auto-attendant is designed to:
- Greet callers
- Deliver necessary information
- Forward calls to the appropriate extension
- Take human error out of the system
PH: +1 (888) 256-8312
 
Submit Event

Upcoming Events

15th annual Best Practice Conference - this is the contact center world's most highly rated event - a whopping 100% of delegates say they would recommend it!

100's of best practice tips and ideas from contact center professionals Read More...
 7
 10483 
Share

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =