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News : Tradewinds Takes on Aircall in A/NZ

#contactcenterworld, @aircall

Sydney, Australia, Sept, 2020 -- Cloud-based phone and contact centre solutions vendor Aircall has inked a distribution partnership with Telarus, with the deal extending to Australia and New Zealand via the master agent’s local subsidiary Tradewinds Technology Brokerage.

Aircall operates a cloud-based voice platform that integrates with pre-existing productivity and helpdesk tools — essentially a contact centre-as-a-service (CCaS) offering for organisations. It is anticipated that the partnership will deliver users an automated approach to setting up call centers.

"Aircall has all the traditional features needed to get a call center up in minutes, plus, [its] platform makes real-time modification easy with an intuitive soft client that works great on both iOS and PC," Telarus business development vice president Brandon Knight said. "The fact that [it is] a global organisation is even more of a bonus for our partners in the UK, A/NZ and Canada."

The program will most immediately target the needs of Telarus' and Tradewinds’ small- to medium-sized business (SMB) and mid-market customers looking to take advantage of voice technology while also growing their teams and businesses.

Tradewinds and Telarus partners will now have access to Aircall's 60-plus pre-built integrations such as CRM, helpdesk and e-commerce tools, to effect both a quick set-up and an easily scalable solution with the insights needed in a call center environment.

"Our channel partnership with Telarus allows us to address the diverse needs of its partner portfolio to ensure they can work efficiently and productively while benefiting from both Telarus and Aircall's global footprints," Aircall channel partnerships director Cary Bush said.

Tony Heywood, regional vice president for A/NZ at Tradewinds, said at the time that the master agent's partners stood to benefit from the agreement and viewed it as a "significant change in the unified communications market".

Just last month, Tradewinds added US-based independent software vendor (ISV) Prodoscore to its portfolio for Australia and New Zealand.

That agreement marked the ISV’s first foray into the Australian and New Zealand region and came off the back of an expanded deal with Tradewinds’ US parent company Telarus, which was made in late July.

#contactcenterworld, @aircall

Posted by Veronica Silva Cusi, news correspondent

About aircall:
Company LogoCloud-based phone system and call center software solution. Instant set-up. Integrates with your favourite CRM and Helpdesk. No hardware, no deskphone.
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Today's Tip of the Day - Please Hold…

Read today's tip or listen to it on podcast.

Published: Monday, September 14, 2020

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2021 Buyers Guide Automation


Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.
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Consilium Software

Consilium UniCloud™
UniCloud™ is an intuitive platform that allows Enterprises to deploy and manage their Unified Communication (UC) and Contact Center (CC) services with ease and entire provisioning can be completed in seconds using this comprehensive tool supporting digital transformation. The latest release 7.0 of UniCloud™ is a multi-tenant platform that transforms the delivery, management, and integration of collaboration and contact center solutions, for both Cloud and On-Premise deployment models.
With its single-pane-of-glass views and quick provisioning tool, UniCloud™ is instrumental in reducing the time to provision an entire multi-cluster Cisco collaboration platform, including contact centers (C...
(read more)
PH: (+61) 406 501 368

OpsTel Services

The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
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