News : Traffic Police’s WhatsApp Helpline an Instant Hit
Kozhikode, India, Feb, 2019 -- Click on and Send, one of the new initiatives launched by the city police to encourage the public to send them images of traffic violations through WhatsApp, has evoked warm response. Within just a week after its launch, the police received 616 confidential complaints on their WhatsApp helpline number.
The traffic police said the fine amount collected till Thursday evening was $28,800. Fine was imposed mainly on the basis of 77 petitions received on the WhatsApp helpline. The details of action taken on each complaint were also made available to complainants.
Sponsor message - content continues below this message
Employee Engagement Awards NOW OPEN!
Enter your center,and compete for this prestigious award to attract new staff and show investors and customers you are #1 in your nation!!
Content continues ….
The police said action was taken only on credible complaints which specified the time of occurrence and place with clear photographs. Three persons who sent the best images with details tracking dangerous violations would be honoured soon with the ‘Good Samaritan’ certificate and it would be repeated every week, they said.
Complainants captured helmetless rides, unlawful parking, violation of lane traffic, use of mobile phones while driving, overload, one-way rule violations, and illegal alteration of vehicles. On the first day itself, the police received 162 messages, making the initiative an instant hit.
Though the WhatsApp number was active last year, it was only after the launch of Click on and Send initiative, more people started using it. The traffic police said the initiative was part of the Zero Hour special drive for road safety announced by District Police Chief (Kozhikode city) K. Sanjay Kumar Gurudin.
The police had earlier come up with a special Facebook page urging the public to share confidential information on traffic rule violations with them. Qkopy, a free social networking app, too was in use to circulate and receive traffic-related information for better enforcement.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - A Nice Treat
ContactCenterWorld.com – is the website for the Global Association for Contact Center and Customer Engagement Best Practices. The association has a truly global footprint and supports 200,000 members from enterprises large and small with ideas, information and support tools including best practice awards, conferences and certification. Join today, FREE personal membership available at this link https://www.contactcenterworld.com/register.aspx and start networking and learning best practices. Contact Center World. (www.ContactCenterWorld.com), The Global Association for Contact Center & Customer Engagement Best Practices.
Published: Monday, February 25, 2019
Maintaining multi-channel customer support via phone, fax, web and email can be a heavy burden for a company to bear. In addition to maintaining a high quality support system that takes advantage of t...
ConSol bridges the gap between governments, corporations institutions and their stakeholders using technology, facility provides efficient services in exchange of valuable information solutions that i...
Zappix transforms the user journey during contact center interactions. The cloud-based Zappix Visual IVR On-Demand platform provides a full visual experience for customers, increasing self-service ...
|Bright Pattern Inc|
Bright Pattern is an effective cloud contact center software which helps businesses to simplify multichannel service. Bright Pattern’s solution features enterprise-grade architecture that offers n...