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News : Traffic Police’s WhatsApp Helpline an Instant Hit

#contactcenterworld

Kozhikode, India, Feb, 2019 -- Click on and Send, one of the new initiatives launched by the city police to encourage the public to send them images of traffic violations through WhatsApp, has evoked warm response. Within just a week after its launch, the police received 616 confidential complaints on their WhatsApp helpline number.

The traffic police said the fine amount collected till Thursday evening was $28,800. Fine was imposed mainly on the basis of 77 petitions received on the WhatsApp helpline. The details of action taken on each complaint were also made available to complainants.

The police said action was taken only on credible complaints which specified the time of occurrence and place with clear photographs. Three persons who sent the best images with details tracking dangerous violations would be honoured soon with the ‘Good Samaritan’ certificate and it would be repeated every week, they said.

Complainants captured helmetless rides, unlawful parking, violation of lane traffic, use of mobile phones while driving, overload, one-way rule violations, and illegal alteration of vehicles. On the first day itself, the police received 162 messages, making the initiative an instant hit.

Though the WhatsApp number was active last year, it was only after the launch of Click on and Send initiative, more people started using it. The traffic police said the initiative was part of the Zero Hour special drive for road safety announced by District Police Chief (Kozhikode city) K. Sanjay Kumar Gurudin.

The police had earlier come up with a special Facebook page urging the public to share confidential information on traffic rule violations with them. Qkopy, a free social networking app, too was in use to circulate and receive traffic-related information for better enforcement.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.thehindu.com


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Today's Tip of the Day - Games Trainers Play

Read today's tip or listen to it on podcast.

Published: Monday, February 25, 2019

Printer Friendly Version Printer friendly version

2021 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.

2.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)

3.) 
Vads

VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.

4.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.
 

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