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News : Transamerica Aligns Workplace Customer Experience for Healthcare Clients

#contactcenterworld, @transamerica

Baltimore, MD, USA, Feb, 2018 -- Transamerica announces the creation of a distinctive customer experience model specially designed to help larger healthcare employers better deliver benefits to their employees.

Transamerica has created a dedicated team of professionals to work solely with employee benefits for healthcare clients. Transamerica's team of servicing executives and account managers are experienced within their retirement plan or voluntary employee benefits specialties. The team's exclusive focus on the healthcare industry supports both the insight and flexibility needed to quickly adapt to the evolving healthcare landscape.

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"Transamerica has served employers in the healthcare industry for over a half century. We understand the needs of this particular industry niche, along with the challenges they experience," said Scott Ramey, senior vice president and head of Workplace Solutions for Transamerica. "With this alignment, our healthcare clients will be able to interact with our focused group of experienced professionals every day. The goal is for our employees to be true partners with our healthcare clients, and enhance the strong professional relationships they have today."

Transamerica offers workplace retirement plans and voluntary benefit solutions, such as supplemental insurance that employees can elect through their employer.

#contactcenterworld, @transamerica

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Transamerica:
Company LogoWith a history that dates back more than 100 years, Transamerica is recognized as a leading provider of life insurance, retirement and investment solutions, serving millions of customers throughout the United States. Transamerica's corporate headquarters is located in Baltimore, Maryland, with other major operations in Cedar Rapids, Iowa. Transamerica is part of the Aegon group of companies. Based in the Netherlands, Aegon is one of the world's largest providers of life insurance, pension solutions and asset management products, operating in more than 20 markets worldwide.
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Today's Tip of the Day - Printing Telephone & Fax Numbers

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2020 Buyers Guide Help Desk Software

 
1.) 
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eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.
 

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