#contactcenterworld, @connectassist
Birmingham, UK, Nov 1, 2021 -- The business services team at Birmingham-headquartered Transcend Corporate has advised an outsourced contact centre business on its sale to an occupational health provider.
Cardiff's Connect Assist Holdings has been snapped up by Maximus UK, a provider of employment, health and disability support programmes.
The acquisition of Connect Assist aims to allow the business to provide its services to a wider range of clients.
Connect Assist is led by managing director Ron Moody, who will remain with the business.
He said: "The fit between the two businesses could not be better, operationally and culturally.
"Our clients will benefit from our ability to widen our service offering and Connect Assist's established skills in contact centre operations will enhance the Maximus proposition.
"This partnership is the perfect culmination of four years successful growth."
Transcend Corporate's team was led by Steve Bartlett and supported by Joe Chiles.
Bartlett said: "We have enjoyed working with the business and shareholders, and wish Ron and his team all the best going forward."
Legal advice to the shareholders was provided by Tim Hewins and Robert Pook at Osborne Clark.
#contactcenterworld, @connectassist
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.insidermedia.com
About Connect Assist:
We’re a Contact Centre business and market provider helping socially focused organisations deliver quality support to their clients and service users. We do this by providing 24/7 helplines, software solutions and consultancy services.
Since launching in 2006, we’ve operated at the sharp end of customer service, supporting some of society’s most vulnerable people.
Our social mission has remained a constant throughout, providing many meaningful career prospects and growth opportunities to people within our local communities and further afield. We work nationally, but with the care and commitment of a local company. In our opinion, that’s what sets us apart.
Our mission is simple: to create positive human outcomes. Here’s what we do:
• We’re transformational, both in our ability to affect positive change in people’s lives and in viewing change as a way to adapt and improve.
• We’re architects of communication, mixing heart with experience, process with insights, and human with technological.
• We keep things simple, pooling together knowledge and experience to create easy yet fulfilling customer experiences.
• We embrace technology, which enables our clients to thrive and provides us with insights to inspire positive change.
Our values underpin everything we do. We strive to be:
• Human. We’re rich in technological resources, but ultimately people are at the ver
Published: Monday, November 1, 2021
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