News : Transcom Exits Colombia
Stockholm, Sweden, Jan 18, 2016 -- Transcom WorldWide AB (publ) announced that it will close its loss-making contact center in Cali, Colombia, and that the Board of Directors is evaluating strategic alternatives for the company’s remaining Latin American business in Chile and Peru. Since 2013, Transcom has generated losses in Latin America.
Transcom is also announcing a number of changes to its regional and management structure. This realignment will improve efficiency and further streamline Transcom’s global business operations, as well as focus the organization’s resources on prioritized growth areas.
The following changes will be made to Transcom’s regional structure, i.e. the company’s operating segments:
- A new region, Continental Europe, will combine our operations in Spain and Portugal with the former Central & South Europe region (excluding the United Kingdom). Roberto Boggio has been appointed General Manager of this new region.
- A new region, English-speaking markets and APAC, will integrate the UK organization with our operations in North America & Asia Pacific. Siva Subramaniam has been appointed General Manager of this new region.
- Region North Europe will remain unchanged, led by Christian Hultén.
- Transcom’s assets in Chile and Peru, currently under strategic review, will be managed separately, reporting to the President & CEO, Johan Eriksson.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
Following the changes described above, Transcom’s global business will be managed within three operating units, in addition to the Latin American organization currently under review: North Europe, Continental Europe, and English-speaking markets & APAC. Starting in the Q1 2016 interim report, Transcom’s segment reporting will reflect this change. Pro forma comparable figures for Transcom’s new segment reporting structure will be released before the publication of Q1 2016 results.
Johan Eriksson, President & CEO of Transcom, commented: "The fact that we are exiting Colombia and that we are evaluating strategic alternatives for Transcom’s business in Chile and Peru reflects a major shift in market conditions. In response, we have focused on repositioning our Latin American business towards serving domestic clients."
"In connection with the changes announced today, Isabel Sánchez-Lozano, General Manager for the former Iberia & Latam region, will leave Transcom. I would like to thank her for her contributions to developing Transcom since joining the company in 2011."
"We are also making a number of organizational changes in order to simplify our regional structure. This will yield cost advantages as well as enhance the opportunity to drive standardization and efficiency across our global business, placing us in a good position to reach our mid-term financial targets. Important focus areas in the coming years are to ensure that we have efficient and effective regional and corporate functions, that our sites deliver superior performance through operational excellence, that we excel in contract and account management, and that we win long-term profitable business in line with Transcom’s commercial and operational set-up."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Measure Progress Not Activity
More Editorial From Transcom WorldWide
About Transcom WorldWide:
Transcom's staff of skilled customer service employees handle more than two million contacts per month on behalf of clients that range from small and mid-sized businesses to a "blue chip" list of large multi-national companies. It's a truly global corporation that manages a fast-growing customer base from U.S., Canadian and overseas companies in financial services, telecommunications, cable broadcasting, automotive, entertainment and other market sectors.
Published: Tuesday, January 19, 2016
|Blue Ocean Contact Centers|
We thrive on delivering critical customer service solutions that go beyond transactional interactions. As such, our goal is to enhance lifetime customer value, providing support that is a reflection o...
|Horizon Contact Centers|
Horizon is an on demand international Contact Center and (BPO) Company.
For over 30 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing s...