News : Transcom Opens New Contact Center in Poland
Stockholm, Sweden, June 20, 2016 -- Transcom WorldWide AB (publ) announced that the company has opened a new contact center in the city of Bialystok in northeastern Poland. This new site will support growth with clients in Poland, focusing on delivering customer care services in the Polish language on behalf of domestic clients.
Transcom’s other two locations in Poland, in Gdansk and Olsztyn, have evolved into important multilingual delivery hubs for clients in major European countries. The expansion in Bialystok will allow the other sites in Poland to focus on further expanding their multilingual delivery capacity, meeting the high demand for this type of service.
"I am very pleased to announce this site opening in Bialystok. It will enable us to expand in the large Polish market, while also allowing our Polish locations in Gdansk and Olsztyn to further strengthen their position as multilingual near shore delivery centers for clients across Europe. Poland has an attractive domestic market and is also among the most established near shore delivery locations in Europe, with excellent infrastructure", commented Johan Eriksson, President & CEO of Transcom.
Posted by Veronica Silva Cusi, news correspondent
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About Transcom WorldWide:
Transcom's staff of skilled customer service employees handle more than two million contacts per month on behalf of clients that range from small and mid-sized businesses to a "blue chip" list of large multi-national companies. It's a truly global corporation that manages a fast-growing customer base from U.S., Canadian and overseas companies in financial services, telecommunications, cable broadcasting, automotive, entertainment and other market sectors.
Published: Tuesday, June 21, 2016