News : Transcom Signs Agreement with Scandic Hotels
Stockholm, Sweden, July 11, 2016 -- Transcom WorldWide AB (publ) announced that the company has signed a renewed agreement with Scandic Hotels, a hotel operator in the Nordic region. Since 2007, Transcom provides reservation services for Scandic’s customers in Sweden.
The new agreement represents a significant expansion of the existing business relationship, comprising services delivered in Swedish, Danish, Finnish and Norwegian. Transcom is Scandic Hotels’ sole partner for reservation services in these four Nordic markets.
Service in all four languages will be delivered by agents based at Transcom’s multilingual contact center in Borås, Sweden.
"I am very pleased to announce this extended partnership with Scandic Hotels, which I believe is testimony to Transcom’s service quality, efficiency and, not least, our sales performance, which helps to generate additional revenue for our client", commented Henrik Olsson, Country Manager Sweden.
Posted by Veronica Silva Cusi, news correspondent
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About Transcom WorldWide:
Transcom's staff of skilled customer service employees handle more than two million contacts per month on behalf of clients that range from small and mid-sized businesses to a "blue chip" list of large multi-national companies. It's a truly global corporation that manages a fast-growing customer base from U.S., Canadian and overseas companies in financial services, telecommunications, cable broadcasting, automotive, entertainment and other market sectors.
Published: Tuesday, July 12, 2016