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News : transcom Selects Orange Business Services IP VPN Connectivity
Paris, France, Feb 12, 2015 -- Global customer experience provider Transcom has selected Orange Business Services to supply IP VPN connectivity to the contact centers it operates in Colombia and Spain. The Colombian contact center is part of the company’s strategic move into Latin America, which is a vital offshoring destination for Spanish-language customer support. Through the new connectivity, Transcom has reduced operating costs and improved customer experience in the contact centers. The company also benefits from better management visibility and a platform for future business growth in Latin America and beyond.
Transcom provides customer care, sales, technical support and credit management services via its network of contact centers and home-based agents.
To support its growth and international expansion, Transcom needed a partner to deliver connectivity to contact centers and home-based agents in Colombia and Spain. The company required operational flexibility and scalability to drive digital transformation across its business. Geographically dispersed workforces and agents have become essential in the contact center industry, and prioritized, reliable connectivity for all agents is vital to maintain high levels of customer service.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Don’t Just Record Your Agents
About Transcom France:
Transcom's staff of skilled customer service employees handle more than two million contacts per month on behalf of clients that range from small and mid-sized businesses to a "blue chip" list of large multi-national companies. It's a truly global corporation that manages a fast-growing customer base from U.S., Canadian and overseas companies in financial services, telecommunications, cable broadcasting, automotive, entertainment and other market sectors.
About Orange Business Services:
Orange Business Services is the enterprise communications arm of France Telecom.
Published: Wednesday, February 18, 2015