#contactcenterworld, @transcosmos_pr
Tokyo, Japan, April 2022 - Transcosmos inc. hereby announces that the company has co-developed an application Jasmy Secure PC for Contact Center with Jasmy Incorporated (Headquarters: Tokyo, Japan; President and COO: Kazumasa Sato). The application works as a comprehensive solution to address challenges in operating home-based contact centers that have increased given the rapid spread of telework. Putting in place a framework that ensures a high level of agents' work performance regardless of their work locations, and securer management features as a standard, Jasmy Secure PC for Contact Centers delivers outstanding home-based contact center services.
The Jasmy Secure PC for Contact Centers is built on Transcosmos's experience in operating contact centers, as well as its know-how in managing home-based contact centers with roughly 3,000 workstations - home-based contact center networks in Japan. In addition, the application is designed from a contact center management perspective that only contact center players can offer, and it also comes with security monitoring features. With this application, contact centers can smoothly shift to home-based centers whilst seamlessly managing both home-based and center operations.
Transcosmos and Jasmy launched a technical verification pilot program on Jasmy Secure PC for Contact Centers in 2021. The application is already up and running on about 300 workstations on a trial basis, and is successfully demonstrating its ability in managing agents and addressing security challenges. With the aim of providing a secure and reliable home-based contact center environment for clients, Transcosmos will continue to install and use the application as a standard feature for home-based contact center operations.
#contactcenterworld, @transcosmos_pr
Posted by Veronica Silva Cusi, the news correspondent
Source: https://www.prweb.com
About Transcosmos, Inc.:
Maintaining multi-channel customer support via phone, fax, web and email can be a heavy burden for a company to bear. In addition to maintaining a high quality support system that takes advantage of transcosmos' 40 years of experience in various industries and business models, we can contribute to your company by promoting rapid automation and cost reductions. Further, by adding features such as outbound calling that expands sales, we aim for major positive innovations for your marketing strategy.
Published: Thursday, April 28, 2022
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