News : transcosmos Announces its Next-gen Contact Center Services Fully Powered by AWS
Tokyo, Japan, Oct 29, 2018 -- transcosmos inc. is now developing new services that utilize "Amazon Connect," a cloud-based contact center service by Amazon Web Services Japan (AWS). transcosmos plans to deliver its new contact center services to clients when "Amazon Connect" becomes available in the Asia Pacific (Tokyo) AWS Region in the coming months.
As Amazon Connect will be available in the Asia Pacific (Tokyo) AWS Region soon, businesses will become able to utilize many different AWS services that work with Amazon Connect all inside Japan. transcosmos is now developing services that combine its technology, people and operations management know-how with the basic functions of Amazon Connect whilst having technical discussions with the AWS team in its headquarters located in Seattle.
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Mr. Toshihiko Yasuda, Senior Manager, Head of Japan Business Development at Amazon Web Services Japan said: "Amazon Web Services Japan is pleased that transcosmos will build and deliver next-gen contact center services by making the most of AWS. Amazon Connect is a cloud-based, self-service contact center service that is built on the same technology used by Amazon contact centers that support millions of customers and lets businesses set up their own customer centers of all sizes at a low cost. With the planned new services offered by transcosmos, we expect to satisfy the needs of various clients that could not set up their contact centers before and ultimately help them improve their customer satisfaction."
transcosmos continues to aim at delivering the best contact center services that meet the needs of each individual client whilst driving the development of Amazon Connect services.
Posted by Veronica Silva Cusi, news correspondent
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About Transcosmos, Inc.:
Maintaining multi-channel customer support via phone, fax, web and email can be a heavy burden for a company to bear. In addition to maintaining a high quality support system that takes advantage of transcosmos' 40 years of experience in various industries and business models, we can contribute to your company by promoting rapid automation and cost reductions. Further, by adding features such as outbound calling that expands sales, we aim for major positive innovations for your marketing strategy.
Published: Tuesday, October 30, 2018
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