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News : transcosmos China Once Again Wins

#contactcenterworld, @transcosmos_pr

Tokyo, Japan, Dec. 7, 2022 -- transcosmos inc. is proud to announce that Shanghai transcosmos Marketing Services Co., Ltd. (Headquarters: Shanghai, China; CEO: Eijiro Yamashita; General Manager: Toshiya Okada; transcosmos China), its wholly-owned subsidiary, received China Best Customer Experience Award at the Golden Voice Award: China Best Customer Contact Center & Customer Experience Award Ceremony, 2022, held on December 1, 2022.

The "15th Golden Voice Award – China Best Contact Center & Customer Experience Award, 2022" was hosted by 51Callcenter, and directed by the Ministry of Industry and Information Technology, and the Ministry of Commerce of the People's Republic of China. Established in 2007, the awards acknowledge top-rated companies that have been recognized for making a significant contribution to the contact center industry and the customer support sector based on the 4PS Contact Center International Standards. This year, more than 2,312 companies entered for the awards, and after going through rigorous screening - including an initial evaluation by the award review committee, an on-site performance evaluation and expert judgement - transcosmos China was awarded with the "Golden Voice Award – China Best Customer Experience Award, 2022" for its abundant success stories and solutions that boost customer experience (CX) in the contact center business, making the most of digital and AI technologies.

transcosmos entered the Chinese market and launched its offshore services business in 1995. In 2006, the company opened its first call center in Shanghai and started to provide call center services for the Chinese market. The company offers extensive services such as business process outsourcing (BPO) including contact centers, e-commerce one-stop, customer experience and digital marketing for both Chinese and global brands.

#contactcenterworld, @transcosmos_pr

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.einnews.com


About Transcosmos, Inc.:
Company LogoMaintaining multi-channel customer support via phone, fax, web and email can be a heavy burden for a company to bear. In addition to maintaining a high quality support system that takes advantage of transcosmos' 40 years of experience in various industries and business models, we can contribute to your company by promoting rapid automation and cost reductions. Further, by adding features such as outbound calling that expands sales, we aim for major positive innovations for your marketing strategy.
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Today's Tip of the Day - Security Is A Human Need

Read today's tip or listen to it on podcast.

Published: Thursday, December 8, 2022

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2024 Buyers Guide Automation

 
1.) 
Call Adapt

Soundboard Software
Call Adapt is a cloud-based digital soundboard application designed for contact centers. It works with any type of call and integrates with your existing dialer system. Powered by smart audio technology, Call Adapt gives your agents the ability to converse with customers in real time using programmed keyboard shortcuts. The result is perfect pitch delivery and less time spent on repetitive tasks.

2.) 
eGain Corporation

eGain Solve
Proven, Easy, and Guided Journey to Automate Customer Engagement in a Digital+AI World

3.) 
Pointel

Genesys Identity and Access Manager
Automated Provisioning Solution for Multi-Vendor Communication Platforms

Managing agent profile data across multiple systems is a big challenge for contact centers. The manual tasks of agent provisioning, decommissioning, daily change exercises, skill level synchronization, license recovery and detailed reports on usage are tedious, time-consuming, and often expensive for businesses.

Managing ID and access within a contact center is further complicated by profile information and requirements that vary from application to application. Automating the processes of onboarding and off-boarding in contact centers helps overcome these challenges and enhances agents’ productivity.

Pointel I...
(read more)
 

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