#contactcenterworld, @transcosmos_pr
Tokyo, Japan, May 16, 2023 - transcosmos inc. is proud to announce that Shanghai transcosmos Marketing Services Co., Ltd. (Headquarters: Shanghai, China; CEO: Eijiro Yamashita; General Manager: Toshiya Okada; transcosmos China), its wholly-owned subsidiary, received the Contact Center Digital Intelligence Solutions Award at the Call Center & Enterprise Communication Expo China 2023 and CTI Forum Editors' Choice Award Ceremony hosted by CTI Forum on April 13, 2023.
Started in 2011, this year marks the 13th anniversary of the CTI Forum Editors' Choice Award, the award program is hosted by the CTI Forum, a Chinese online media company which offers information services. The winners were selected after going through screening processes including self-nomination/nomination and experts' reviews, and call-based and on-site surveys about the nominated companies' products and solutions. In addition, industry experts assessed and evaluated the nominated ICT (Information Communication Technology) products and solutions as well as employees based on their abundant experience and deep insights into the industry accumulated over years, while receiving input from various parties in the industry. Highly recognized for its contact center digital intelligence services, transcosmos China won the Contact Center Digital Intelligence Solutions Award.
#contactcenterworld, @transcosmos_pr
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prweb.com
About Transcosmos, Inc.:
Maintaining multi-channel customer support via phone, fax, web and email can be a heavy burden for a company to bear. In addition to maintaining a high quality support system that takes advantage of transcosmos' 40 years of experience in various industries and business models, we can contribute to your company by promoting rapid automation and cost reductions. Further, by adding features such as outbound calling that expands sales, we aim for major positive innovations for your marketing strategy.
Published: Wednesday, May 17, 2023
| 2.) |  SPEED & PLUS The SPEED solution solves for service level issues while cost optimizing the environment with automation. Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment. Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires. Speed features: *Automated / Scheduled Temporary Agent Skills Configuration Management *Immediate Temporary or Reoccurring Schedule Skills Configuration Changes *Easy to Use/Operations Administration Focused *Descriptive Monitoring Activity Dashboard *Detailed “End to End’ Audit Trail and Perfor... (read more) |
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